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Introduction

Nightingale Hammerson is a leading specialist in the care of older people, supporting specifically Jewish residents. We have two care homes - Nightingale House in Clapham and Hammerson House in East Finchley.

As an IT Help Desk Officer, you will play a pivotal role in delivering top-tier IT support to our staff and residents across both our homes. Your proactive approach will ensure the smooth functioning of all technical systems. You will also support the Head of IT in project deliveries and system implementations.

What will your typical day involve?

In this role, you'll be at the heart of our IT support operations. Your day-to-day tasks will involve setting up new laptops, ensuring essential software installations, configuring various office equipment, and handling conference gear. Security is a top priority, and you'll oversee the consistent application of security updates across all systems. As part of our commitment to smooth internal transitions, you'll relocate users, manage accounts, and assist with onboarding new team members. You'll also play a crucial role in safeguarding our data through backup and recovery processes, using cutting-edge MDM solutions, patching cables, and monitoring IT hardware lifecycles. Collaborating closely with our MSP, you'll address raised support issues and maintain our Active Directory data.

Moreover, you'll serve as a vital knowledge resource, ensuring that our IT Services Knowledge Base remains up-to-date. Your responsibilities extend to owning IT requirements for joiners and leavers, contributing to team objectives, and actively supporting the Head of IT in rolling out planned projects. By working hand-in-hand with the IT Assistant at both of our sites, you'll ensure our staff and Residents receive exceptional IT support.

This dynamic role may also encompass additional duties assigned by the Head of IT, making every day unique and impactful.

Who are we looking for?

The ideal candidate for this role will be well-versed in managing system security and will bring expertise in Office 365 and cloud management. Strong communication skills are a must for effective collaboration, both within the organisation and with external partners. Key qualifications include possessing a relevant IT-related certification, with additional certifications like CompTIA A+ or Microsoft Certified considered highly advantageous.

Furthermore, candidates should demonstrate a successful track record of providing level 1 and 2 technical support, showcasing their ability to diagnose and resolve IT issues. They should also have a wealth of experience in handling computer hardware and software installations and upgrades. Proficiency in Office 365 administration and a solid grasp of networking concepts are essential for excelling in this role.

The ideal candidate will display general skills and attributes such as critical thinking, resilience when dealing with challenging situations, adaptability, effective prioritisation, meticulous attention to detail, and a self-motivated and flexible work approach.

What is in it for you?

• A friendly, supportive, team working environment


• Highly competitive rates of pay


• Training & development opportunities


• 25 days (plus bank holidays) annual leave, increasing over time


• Subsidised staff restaurant


• Free uniform


• Refer a friend bonus scheme. Subject to T&Cs


• Pension scheme


• Access to on-site gym (Nightingale House)

For more information on our benefits, please click here.

Hours

Full Time – 37.5 hours a week working across both London sites

Salary

£ 25,000 per annum

Apply Now

If you meet the above requirements, we’d love to hear from you!

It’s also very important to us that as well as meeting the job description, you can bring a wealth of experience and qualities that make you ideal for working with the elderly on a daily basis.

Values: Embrace and embody our core values of Compassion, Respect, Excellence, Dignity, Integrity, and Teamwork.

Safeguarding

Our positions are subject to Enhanced DBS Disclosures, which will be completed upon successful application. All applications will be handled individually, following our policy and organisational requirements.

Please do not apply if you require sponsorship.

Diversity

We champion diversity, and we understand the importance of our people representing the communities and residents we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.