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Service Desk Analyst (Associate III - Production Support) Full Time

at UST London in London (Published at 23-11-2023)


UST are recruiting for a Service Desk Analyst to join our team in West Sussex, where they will be required to work on a rota basis (1 weekend per month)


Shifts are



  • 7AM-3PM

  • 8AM-4PM

  • 9AM-5PM
    • 3PM-11PM


A MIXTURE OF REMOTE AND OFFICE BASED.



The knowledge, experience, and qualifications you need



  • Good with Microsoft-based operating systems, especially Windows 10



  • Experience of the Microsoft 365 suite, including creating and administering accounts



  • Experience of security tooling, beyond anti-virus protection



  • Knowledge, experience or a qualification in the ITIL Framework



  • Experience of processes to keep improving service



The knowledge, experience and qualifications that will help



  • Experience as a service desk analyst



  • Experience of understanding customers, managing incidents and meeting business expectations




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