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EXPLORE MARRIOTT

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 110 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.

Grosvenor House Located on Park Lane in the heart of Mayfair, our distinguished 5-star hotel offers exceptional accommodation, epicurean delights and sweeping views over Hyde Park. This grand 5-star hotel celebrated its 90th anniversary in 2019. JW Marriott Grosvenor House London welcomes celebrities, royalty and business leaders to Mayfair throughout its history and continues to do so. London is on the doorstep, the hotel is a stone’s throw from Bond Street, Knightsbridge, Regent Street, Buckingham Palace, V&A, Natural History & Science museums and the West End. Our guests are able to experience modern luxury in a place where they can be mindful and present, and indulge in the inspired service and nourishing surroundings.

We are currently recruiting for an IT Technician. Join our amazing and diverse team and grow your career with Marriott International, the world’s largest and most celebrated hospitality brand.

POSITION SUMMARY

The Systems Technician contributes advanced knowledge and skill in technology and general hospitality business knowledge to support business and technology objectives. The systems technician will be responsible for assisting hotel management with IT implementation and maintenance. Provide support as part of the IT defined support plan, participating in appropriate coverage for the support of systems 24 hours a day 7 days a week. They are responsible for ensuring that the hotel based technology is installed to required standards and to maintain security compliance. The Systems technician interfaces with Vendors, iT , SSC and hotel associates. The IT Systems Manager will report to Director of Rooms with a dotted line to the Senior Manager IT Field Services SSC hotels.

EXPECTED CONTRIBUTIONS

• Previous experience of hotel operations preferable


• Knowledge of hotels systems, Opera, Micros, etc


• Ensures hotel technology is compliant with Marriott International Policies and Information Security manual.


• Maintains Inventory of applications and Hardware.


• Acts as hotel liaison for Information Technology vendors.


• Provides escalation support for out of SLA issues for on property systems.


• Assists in resolving complex support issues that may involve multiple vendors and systems as part of the defined support processes.


• Reinforces communication to property management relating to IT Policies & Projects.


• Assists in managing technology/asset life- cycle for the hotel.


• Provides end user support to hotel associates as defined by the support processes.


• Manages PC moves/adds and changes, migrating /restoring data when necessary


• Creates and maintains a secure and clean computer room


• Applies Security and Operating systems patches as directed by corporate and continental technical leads.


• Assists the conference team in Internet set up in the conference area, engaging with the customer to ascertain requirements and liaising with the GPNS vendor to ensure customer requirements are fulfilled.

CANDIDATE PROFILE - KEY TALENTS AND EXPERIENCE DESIRED

REQUIRED:

• 1 – 3 years IT experience gained in the hospitality industry


• Excellent problem solving skills


• Experienced in network hardware, desk top, peripheral, protocols, communications, operating systems

PREFERRED SKILLS AND KNOWLEDGE:

Experience with Marriott Internal Applications (MARSHA, Opera PMS, Sales & Catering, Etc.)

Hotel operational experience and demonstrated hospitality skills

Technical Skills/Computer:

• Windows


• Microsoft Active Directory


• Microsoft Office 365


• Opera & Micros

Technical Skills/Other:

• Knowledge of IT operating standards


• Trouble shooting & resolution skills for PCs, operating systems, servers, peripherals, etc


• Excellent written and verbal communication skills, with ability to communicate technical solutions to non-technical managers.


• Systems Support

Education and Professional Certification:

• IT related NVQ or equivalent work experience.

REWARDS FOR WORK… BENEFITS FOR YOUR LIFESTYLE

As a world-class leader in the travel industry, there’s no better place than Marriott International to make your mark. Joining us, you’ll get to entertain and meet people from all over the world as you build your experience. You’ll find a place where your personality and ideas are appreciated just as much as the work you do. You’ll grow through opportunities to explore the business, opening yourself to various career options. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family.

We’ll support you in and out of the workplace by offering:

• Team-spirited co-workers


• Encouraging management


• Wellbeing programs


• Comprehensive Training and Development program


• Marriott Discount Card enabling to benefits from hotel room, gift shops and Food and Beverage


• Recognition programs


• Meals at work


• Uniform


• Enrolment of Perks at Work - Access to unlimited deals of retailers and more


• 20 days holiday increasing with service


• Cycle to work scheme


• Pension & Life Assurance


• Awards and recognition celebrations and many more….

Our highest priority is making you feel as welcome as our guests. We want you to know you’re important to us and that you’ll make an impact in your role, and for that, you’ll be appreciated and valued.

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.