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IT Support Engineer
at LiveRamp London in London (Published at 23-11-2023)
LiveRamp is the data collaboration platform of choice for the world’s most innovative companies. A groundbreaking leader in consumer privacy, data ethics, and foundational identity, LiveRamp is setting the new standard for building a connected customer view with unmatched clarity and context while protecting precious brand and consumer trust. LiveRamp offers complete flexibility to collaborate wherever data lives to support the widest range of data collaboration use cases—within organizations, between brands, and across its premier global network of top-quality partners.
Hundreds of global innovators, from iconic consumer brands and tech giants to banks, retailers, and healthcare leaders turn to LiveRamp to build enduring brand and business value by deepening customer engagement and loyalty, activating new partnerships, and maximizing the value of their first-party data while staying on the forefront of rapidly evolving compliance and privacy requirements.
ABOUT THIS JOB
The IT Support Engineer is responsible for providing excellent and friendly technical support for local and remote users including executives. In addition, you will be assisting in testing, troubleshooting and deploying patch software for all endpoints and servers.
WHAT YOU'LL DO
Deliver excellent customer service and satisfaction
Provide troubleshooting for laptops, printers, servers, video conferencing, iPad and network issues
Clear and concise ticketing
Endpoint imaging and deployments
Asset inventory management
Endpoint security, productivity and collaboration application administration
QUALIFICATIONS & EXPERIENCE
Minimum 4 years experience in IT and 2 years in desktop support
Self-motivated, ability to learn quickly, work in a team and communicate effectively
Solid experience supporting Macs, our desktop fleet is 80% Mac.
Experience supporting Windows desktop.
Experience with Google gSuite, and Microsoft Office
Familiarity with Jamf, Workspace One, or MS Intune Administration
Support and ticketing systems like Jira, ServiceNow, Freshservice, etc.
Experience with Crowdstrike, Netskope and other security tools a plus
Experience with asset management software a plus
Experience with hardware procurement and vendor management a plus
ISO, ITIL or other certifications a plus
More about us:
LiveRamp’s mission is to connect data in ways that matter, and doing so starts with our people. We know that inspired teams enlist people from a blend of backgrounds and experiences. And we know that individuals do their best when they not only bring their full selves to work but feel like they truly belong. Connecting LiveRampers to new ideas and one another is one of our guiding principles—one that informs how we hire, train, and grow our global team across nine countries and four continents. Click
here
to learn more about Diversity, Inclusion, & Belonging (DIB) at LiveRamp.
