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About the Company

Our client is a well-established Legal firm based in Central London.

Position Overview

As the public face of the IT Department, the Service Centre provides essential support to their business and customers. The role provides the opportunity to work with enterprise-grade financial systems and develop new skills on the job.

Responsibilities

• Receive and handle email, telephone, and walk-up requests for service, from internal and external customers, following agreed procedures.


• Prioritise, diagnose, and resolve Incidents according to agreed procedures.


• Perform security administration tasks, including providing access to IT resources.


• Write and update technical and process documentation.


• Build new laptop and desktop workstations.


• Carryout IT desktop computer deployments and moves.


• Manage the stock levels and of IT consumable items and order replacement items as required.


• Contribute to projects and changes as instructed by manager.

Candidate Requirements

• Ability to work independently and maintain a high degree of self-motivation


• Team work skills


• Organisational skills


• Good written and oral communication skills


• High proficiency in English; both spoken and written


• Adaptability and flexibility


• Professionalism


• Positive attitude and energy


• Mature, calm person