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IT First Line Support
at Colas Rail UK London in London (Published at 23-11-2023)
Position: First line Support ¿ IT
Department Division: HQ
Location: Wimbledon
Reporting to: Senior Technician & Team Leader
Contract Type: Permanent
Purpose of the Role
To provide IT support at a first line level to internal customers.
Key Accountabilities
- Safety ¿ Support the implementation of the Colas Rail Limited Safety, Health, Environment and Quality (SHEQ) strategy, associated actions and resulting initiatives, to deliver continuous improvement in all areas.
- Profitability ¿ Ensure work is carried out with a continuous view to profitability and efficiency and look after our shareholders by guaranteeing that they see value for money and a profitable business.
- Quality ¿ Quality is key to competitiveness. Take responsibility for delivering on time and on budget a high quality product or service, which Colas Rail can take pride in.
- Respect ¿ Demonstrate respect for colleagues, our clients and the environment in all areas of work.
Key Tasks
- Taking and logging of calls on ServiceNow
- Creating/deleting/updating of user accounts
- IT ordering including renewals of licenses and software agreements authorized by the IT Director
- Control and match invoices and scan all documentation
- Maintain Asset and software database
- Update and maintain software license database
- Manage starter/leaver process from an IT perspective
- Manage and chase IT assets (Laptops, PCs, Smartphones, Printers etc. from staff who have left etc)
- Scanning of order forms/user forms and other important documents ¿ Create and manage IT internal business procedures as guided by the IT team
- Maintain department procedures/processes/forms etc (User creation etc ¿ Guided by the IT Team)
Person Specification
The job holder should have some experience in working in a busy and demanding office type environment on their own or as part of a team. They should possess good interpersonal skills both verbal and written and have a good telephone manner.
Qualifications/Experience
- Experience in using Microsoft Office suite ¿ version 2010 onwards.
- Experience of using call logging system
- Basic understanding of Microsoft networking including Active Directory
And what do we offer?
- At Colas Rail we know how important job satisfaction is for everyone to support with life at home, your health and financial well-being, that's why in return we offer:
- Competitive Salary
- 26 days Annual Leave
- Industry leading Life Assurance
- Healthcare Cash Plan
- Wellbeing Employee Assistant Programme
- Pension Scheme
- Eye Care Vouchers
- Long Service Award
- Season Ticket Loan
- Occupational Health Service
About Us
Joining Colas Rail UK provides the opportunity to not only establish yourself within one of the rail industry's biggest and most prestigious, multi-disciplined contractors, providing you with a springboard that can take you career to new heights.
We take pride in nurturing talent and providing opportunities for you to unlock your potential at whatever stage you are in your career. We encourage cross-collaboration and innovation and if you are interested in learning Colas Rail will enable that.
Every day we work together safely to solve real problems, with a shared goal of enhancing the Infrastructure and Logistics which is key to the UK Rail Network and wider Supply Chain. Everyone here has a voice and we encourage all to speak up, discuss their ideas and implement them.
We are always looking for passionate people to join our business and with several bases across the UK, there are plenty of opportunities to join our vibrant and diverse teams.
Colas Rail hold three core values - Caring, Sharing and Daring. We take care our of our employees, always ensuring safety is a top priority and we nurture our collective wellbeing. We share a passion for what we do, celebrate our achievements and value high standards. We dare to take on new challenges, we are one of the international leaders in our industry. We keep on innovating, expanding, and conquering new markets.
The performance of Colas Rail UK is dependent upon improving and developing the skills and abilities of all employees, and our Equal Opportunities Policy, above all else, aims to achieve this objective.
Behavioural Skills
- Engage and Care- Engage and stay close to our client. Provide sustainable solutions that you truly care about, and help us to make a real impact on the UK's Infrastructure.
- Engineer and Share- Share our joint passion for the important work executed every day at Colas Rail. Share in our success, our diversity, our development and our project plans.
- Energy and Dare- Display the energy of a leader, champion your teams. Dare to think innovatively and explore new horizons.
Colas Rail in the United Kingdom values and encourages diversity in our workforce, regardless of background, disability, age, religion and gender. As part of our aim to deliver quality services, we are committed to promoting equality and eliminating discrimination. Creating a workforce which is reflective of the communities we work and live in is our goal.
We are committed to the Disability Confidence Scheme, and so we operate a Guaranteed Interview Scheme - we will interview all applicants with a disability, as long as they have the skills to do the job. Just let us know on your application form. Should you require any reasonable adjustments and wish to discuss how we can best facilitate your candidate journey, please reach out to us.
We are a Second Chance Charter employer, committed to ensuring that people with convictions have opportunities for employment.
