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About us

The Sainsbury Wellcome Centre (SWC) brings together world-leading scientists to investigate how brain circuits process information to generate perception, form memories and guide behaviour. Developed through the vision and partnership of the Gatsby Charitable Foundation and Wellcome, and with substantial investment from these partners, the mission of the SWC is to generate experimentally testable theories of brain function. SWC has a specialist and experienced professional services team. It is structured to efficiently support research activity and deliver effective management and operational leadership of the Centre.

About the role

We are seeking an IT Support Specialist who will be part the IT Team here at SWC, working onsite with the IT Relationship Manager and 2 x IT Support Specialists, closely supporting the wider Scientific Computing team. The main duties include providing specialist IT support, problem solving, providing 1st and 2nd line support, Monitor and maintain security of IT systems and services, maintain documentation and Educate, knowledge share, train and support. They will work collaboratively across research groups within SWC to ensure that services meet the current and future needs of the institution.

About you

You will hold a degree or equivalent, preferably in a science or technology discipline, or substantial relevant business experience; experience and expert knowledge in at least one of the following areas: End user and server hardware, Lab/Scientific IT, Research Applications, Network/Security, Advanced OS support, Office 365 development, Application packaging and deployment, IT Procurement. Additionally you will have a high level of knowledge and experience in a number of core competencies, including client devices, operating systems, networking protocols, standard software packages, Active Directory, printers, file storage systems. Essentially to the role the ideal candidate will have the ability to see the whole picture, get to the root of issues and to understand the true required outcomes of customer requests, excellent problem-solving skills including an ability to diagnose complex hardware and software faults and the ability to work under pressure and manage competing priorities. Other person specifications can be found in the job description document.

What we offer

The SWC offers staff an award-winning work environment in the heart of Fitzrovia with access to pleasant outdoor spaces. The Centre also offers the full range of UCL staff benefits, including a generous annual leave entitlement, occupational pension schemes, excellent family-friendly policies such as occupational shared parental pay, career break policy, a work-life balance policy, and a range of financial benefits such as a season ticket loan scheme and staff discounts. SWC prides itself on offering a high quality administrative, technical and operational support function, and fully supports the professional development and progression of its staff, actively encouraging colleagues to learn new skills and broaden their experience. The SWC is supported in this aim by UCL’s Organisational Development team who run a wide range of training programmes for all staff types and grades.

Our commitment to Equality, Diversity and Inclusion

As London’s Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world’s talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL’s workforce. These include people from Black, Asian and ethnic minority backgrounds; disabled people; LGBTQI+ people; and for our Grade 9 and 10 roles, women. The Athena SWAN Charter recognises commitment to advancing women's careers in science, technology, engineering, maths, and medicine (STEMM) employment in academia. SWC is delighted to have received an Athena Swan Bronze Award in 2021. We stand by our commitment to positive action to improve equality and accessibility in the workplace. We will provide reasonable adjustments to enable people to work and flourish with us. SWC is proud to uphold both UCL’s Dignity at Work and Work-Life Balance policies. As Centre we commit to fostering a positive cultural climate where all staff and students can thrive and and actively support Wellbeing@UCL.