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Applications are invited from enthusiastic, hard working, self-motivated and committed individuals for the above position. Candidates must have excellent communication skills. It is important that the successful candidate has a pleasant and courteous disposition, a polite telephone manner with a flexible attitude towards the demands of this post.

The ideal candidate must be able to work as part of a team, use own initiative, be able to meet deadlines and work with all disciplines of staff. We are looking for a person who can work well under pressure and remain calm and confident in difficult situations. The successful candidate will work Monday to Friday between the hours of 12pm - 3pm.

Remote working will be considered for this post.

The candidate will also provide administration support for the Phlebotomy department.

Please note, this vacancy may close earlier than stated once sufficient applications are received, therefore candidates are encouraged to apply at their earliest convenience.


Interview date: 5th December 2023


Duties include: accurate data inputting, making appointments using the SimplyBook appointment system, responding efficiently and effectively to telephone calls and liaising with staff in the clinic including Doctors, Secretaries, Nurses and any other relevant staff. Keyboard skills are essential; full IT training will be given. The role may be demanding at times.

The Secretary of State has approved the partnership between St Helens & Knowsley and Southport & Ormskirk Hospitals.

From 1stJuly we have come together as a single organisation under the name Mersey & West Lancashire Teaching Hospitals NHS Trust.

The Trust delivers acute hospital care, intermediate care, community, and primary care services to a population of over 600,000 people with a combined workforce of around 9000 dedicated and skilled staff from 17 locations including Whiston, Southport & Formby, St Helens, Ormskirk and Newton hospitals.

The Trust provides regional services for burns, plastic surgery and spinal injuries to more than 4 million people across Mersey and West Lancashire, Cheshire, the Isle of Man and North Wales.


Our Vision is to deliver 5 Star Patient Care:

• CARE that is evidence based, high quality and compassionate


• ​​​​​​SAFETY that is of the highest standards


• COMMUNICATION that is open, inclusive and respectful


• SYSTEMS that are efficient, patient centred and reliable


• PATHWAYS that are best practice and embedded, but also respect the individual needs of patients

Our achievements include:

• Trust rated Outstanding by CQC Inspection August 2018


• Top 100 places to work in the NHS (NHS Employers & Health Service Journal)


• Awarded National Preceptorship Accreditation (2023) for our Nursing & AHP Preceptorship Programme

Please see our Wellbeing & Benefits booklet for more information on our staff benefits. Accessible version available upon request.

KEY DUTIES

• Make appointments as required on Simply Book.


• Rearrange appointments for patients from cancellations.


• Input patient attendances onto Simply Book to ensure there is a complete record of patient attendance.


• Deal with patients and their relatives in a friendly and sympathetic manner.


• Give general advice to patients in relation to their appointments or re-direct to an appropriate department.


• Deal with telephone appointments and queries in a professional manner and accurately record messages.


• Comply with Trust and Departmental Policies and Procedures


• The post holder will be responsible for the undertaking clerical duties to support the process of the Trust’s patient activity and to meet the relevant departmental targets following departmental booking Policy and Procedures

TRAINING RESPONSBILITIES

• Attend I.T. training and keep abreast of updates as they occur.


• Attend non-clinical mandatory training and other training courses relevant to the job role. Maintain record in personal development portfolio.


• Record all ‘in-house’ reception training provided by Team Leader.


• To be aware of the Records management, Information Governance, Caldicott, confidentiality and data protection act.


• To work towards relevant qualification/customer care workshop/Develop Personal Resilience course.