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To receive and action incoming referrals for appointments. Maintain a filing system, ensuring copies of letters and other documents are filled appropriately. Maintain appointments systems, ensuring accuracy of detail and patient information. Ensure patients receive timely and accurate information in relation to their appointment needs.

To observe personal duty of care in relation to equipment and resources used within the centre. To deal courteously and efficiently with any telephone enquiries, ensuring that all actions relating to telephone calls are communicated to nurses/practitioners where appropriate. Liaise with managers/nurses regarding any difficulties in offering appointments to patients. Responsible for gathering information as required relating to clients.

To maintain and utilise electronic systems to support the service and your role. Any other duties as deemed appropriate by the Line Manager.