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Job Title: Customer Support Assistant

Location: Victoria

Salary: £26,200

Working hours: 37.5 hours a week – on a flexible shift system (with different start/ finish times: 7:30 – 16:00; 8:30 – 17:00; 10:30-19:00; 12:00/ 12:30 – 20:30/ 21:00)

Working 5 days out of 7; working weekends and bank holidays on a rotating basis.

DBS: Will be carried out

Duties:

• You will be the first point of contact.


• Going above and beyond to deliver excellent resident service.


• Providing a practical and timely solution to their problem, which may include communicating maintenance issues with your colleagues.


• Helping out with parcels and post queries.


• Loaning out items – e.g. hoovers, fans, ironing boards etc.


• Helping to run our social events – together with our university partners or in line with our Residential Life Experience programme. Around & about our property


• Assisting contractors, visitors, and our university partners with their requirements.


• You’ll be carrying out checks and building walks – logging all your observations on an iPad.


• Inspecting our communal areas; our powerhouse – the plant room, the lifts and the corridors, resident’s rooms (prior to their check-out).


• Carrying out a room inspection or showing a potential resident one of our suites or studios

Benefits:

• 28 Annual Leave


• 5% matched pension


• Eyecare voucher


• Life assurance 4 x salary


• Staff parties


• Annual Engagement survey: have to say


• Perkbox: access to discounted retailers


• Financial, Mental & Physical Support


• Employee Assistance Programme


• ISA & various workplace savings products


• Long Service Awards 3rd, 5th and 10th year


• Half price gym membership


• Discretionary annual bonus

If this would be something of interest, please apply with your CV and Niamh will be in touch.