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The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, patient focussed and knowledgeable point of contact. The job summary is described below:
Working closely with the Admin manager, to be a key contact for the service for all patient related and administrative matters.
To be the key contact for the organisation of out-patient clinics, including clinic reduction/cancellations and making of urgent appointments.
Provide secretarial support to upper Gi and colorectal services
To monitor/validate patients throughout their pathway, from point of entry, escalating issues promptly, in order to ensure compliance with waiting time standards.
As required, support the coordination of national and local audits by effective data collection.

The appointment of consultants has created an exciting opportunity for exceptional candidates to join the administrative team in St Marks Hospital surgery department at Central Middlesex Hospital. Specific responsibility would be to provide support across the colorectal service.

The successful candidates will be experienced medical secretaries able to demonstrate advanced communication and organisational skills. They must also be able to use their own initiative and show problem solving skills. Excellent attention to detail and a passion for patient care is essential.

In line with the Trust's objective of a transition from medical secretary to Patient Pathway Co-ordinators (PCC), any necessary training would be given to expand the role to cover PPC duties. This would be fully explained at interview.

London North West University Healthcare NHS Trust (LNWUH) is one of the integrated NHS Trusts in the country. Our team of more than 8,000 clinical and support staff serve a diverse population of approximately one million people providing hospital services to the people of Brent, Harrow and beyond.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.

To find out more about our Trust, why not view our videowe are London North West University Healthcare

LNWUH is a flexible working friendly organisation; we want you to be able to work in a way that is best for us and for our patients, and for you. Please speak to us about how we might be able to accommodate a flexible working arrangement whether that’s job share, part time or another flexible pattern. If it works for the service, we will do our best to make it work for you.

To view the main responsibility, please see the attached the Job Description and Person Specification