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Level 1 IT Helpdesk Engineer

We are a growing company committed and motivated in providing first call IT support and solutions to businesses throughout the UK.

We are looking to appoint an enthusiastic, Level 1 Support Desk to join our friendly and dynamic support team providing remote support to our customer base.

*****A competitive Salary will be paid dependant on experience****

Duties and Responsibilities

• Respond to email and phone support requests to maintain the operation of the customer’s computer systems to an agreed level
• Providing 1st line technical support across our customer base via phone or email
• Be responsible for both reactive and proactive maintenance activities
• Contribute to IT projects when required
• Follow agreed processes and procedures for the support team
• Maintenance of all IT service documentation

Person Specification

The successful candidate will be comfortable working as part of a team and on their own using their own initiative

One year’s equivalent work experience within an IT Support / Managed Service Provider environment.

Be able to remain calm under pressure

Excellent problem-solving skills working in a logical methodical style with the ability to identify root cause and implement controlled changes

Have strong interpersonal skills enabling good verbal and written communication

Strong organisational skills are necessary with the ability to manage and prioritise multiple tasks simultaneously

Be flexible in their approach to travel and projects undertaken

Be driven to learn new tech and self-improve

Understanding of ITIL best practice

Technical Experience

Essential

• Service Management tools for ticket handling
• Experience of remote access tools
• Microsoft Windows
• Desktop OS, Windows 7/8/10/11
• Microsoft 365
• Google Workspace
• Microsoft Azure
• Antivirus Solutions
• Microsoft Application Support (Outlook, Word, Excel)
• Active Directory/ Exchange
• Advanced understanding of computer hardware and business applications
• Advanced experience in clean workstation installations (tidy cable management for end-user devices, such as computers, monitors, printers, etc)
• Good understanding of network

Desirable

• Familiarity with Autotask PSA, RMM
• Basic understanding and troubleshooting of network infrastructure
• Knowledge of ESET Anti-Malware solutions
• Macintosh support
• Knowledge of VMWare and Hyper V
• Windows Server
• WDS MDT SCCM deployment

Additional Benefits of the Opportunity

• Challenging and progressive position supporting customers across the UK
• Modern office close to motorway links
• Health Shield

Work remotely

• No

Job Types: Permanent, Full-time

Salary: From £20,000.00 per year

Benefits:

• Company pension
• Health & wellbeing programme
• On-site parking

Schedule:

• Monday to Friday

Education:

• GCSE or equivalent (preferred)

Experience:

• IT Support Desk: 1 year (required)

Work Location: In person

Application deadline: 31/08/2023