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Castlefield Recruitment are currently recruiting a Service Desk Analyst to join an expanding organisation in Manchester. The role will have the option to be hybrid, with some office working required. The role will be for 6 months.

The Role:

· Provide 1st and 2nd line support across a range of end user devices, including changing passwords, troubleshooting and setting up new users

· Maintain hardware estate, ensuring all hardware is in order and keeping note of any additions and disposals

· Ensure support documentation is maintained for all fault fixes and requests

· Ensure risks are identified and managed within IT applications

· Implement solutions to issues, and escalate these issues when required

The Person:

· Utilise knowledge of software such as Windows, Active Directory, InTune, and O365 as well as hardware such end user devices

· Ability to present technology and solutions in a clear and concise manner to audiences

· High levels of personable communication and customer service

· Experienced in IT Sector

Job Types: Full-time, Fixed term contractContract length: 6 months

Salary: £27,000.00-£33,000.00 per year

Benefits:

• Flexitime

Schedule:

• 8 hour shift


• Flexitime


• Monday to Friday

Work Location: In person

Reference ID: AW/17789