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About Us

Sharp Gaming is on an exciting journey and we need to add to our dynamic team of people so that we can continue to dominate the industry, delivering a seamless gaming experience that is a cut above the rest.

We are part of the Betfred family which means that we have the investment to innovate, drive advanced, creative technologies forward and to build unrivalled gaming experiences, but we also keep our freedom and independence. As a team we work fast, aim high, are focused and ambitious.

So, if you want to be part of something quite unique and drive the future of gaming, then it's to time to join Sharp Gaming.

Job Purpose:

There is an opportunity within IT Service Delivery for an IT Service Management (ITSM) System Administrator who is responsible to support the development, implementation and sustained support of the IT supported applications.

Day to day responsibilities will include supporting the Service Desk function in maintaining and analysing the growing data held within the IT supported applications, ensuring related business processes are adhered to, as well as the implementation of any functionality changes as required.

The role will be required to cover all Head Office sites as required, working 37.5 hours over 5 days.

Job Duties

• Assist Access Management team in the delivery of an automated User Access process; including user management (keeping the User database up-to-date), auditing and reporting, and highlighting areas for improvement.

• User Account setup, removal, and input into the User Access Control processes and continual improvement.

• Equipment procurement (quotation production, ordering and allocation).

• Proactively gather new system requirements for BAU development and continual improvement of the service management software.

• Work with the business and 3rd parties to document any process changes which will require user training, and provide appropriate support documentation.

• Regular auditing and reporting of the asset inventory, ensuring all CIs are captured and up-to-date, and highlighting any areas for future.

• Assist Support Management with regular reporting and other ad-hoc administrative/ audit requirements. (including reporting, information requests, etc).

• Assist Access Management team in the delivery of an automated User Access process; including user management (keeping the User database up-to-date), auditing and reporting, and highlighting areas for improvement.

• Creation and management of Service Catalog items, including the production and delivery of training materials.

Knowledge, Skills and Experience

Essentials

• Experience of working in a fast-paced customer service environment.

• Have the ability to recognise and react to high priority issues following an Incident Management Process.

• An understanding and experience with Microsoft Office 365.

• Excellent communication skills, both written and verbal.

• Have the ability to multi-task, prioritise and be able to work on your own initiative.

• Excellent customer service skills with working experience is essential.

• Ability to learn and understand new skills and processes and apply them in day-to-day activities.

What is in it for me?

• £22,000 - £26,000 per annum, depending on experience


• Flexi-time (start anywhere between 7am and 10am)


• Hybrid (2 days in the office and 3 days from home)