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Job Title:

Admin &IT Support

Purpose of the post:

To provide General Office & IT Support to the Management Team, Doctors, Health Professionals

Supporting the Admin & IT Lead

Accountable to:

Practice Manager/Assistant Practice Manager

Hours:

Full time is desirable

Salary:

£11.00 per hour, to increase to £11.50 per hour subject to 6 month probationary period.

Job summary

The post holder will be responsible for support within a wide range of administrative and IT duties.

• The Admin /IT Support is responsible for support of non-clinical day to day running of the office & IT procedures


• Maintains and manages all filing and organisational systems for the practice


• To have a thorough knowledge of all Practice procedures.


• To work in accordance of written protocols


• Dealing with patient correspondence


• Registrations of new patients – computer data entry and medical records.


• Ensure building security – have thorough knowledge of doors/windows/alarm.


• Assist in special projects


• To have an understanding of the EMIS clinical and Docman systems


• QOF (Quality Outcome Framework), Enhanced Services and CQRS


• Assist with searches, recalls and audits for chronic disease management, ensuring that recall letters / questionnaires are produced and sent out on time


• Support and work with the clinical team to identify areas for improvement in data quality.


• To support the clinical team in identifying and targeting patients for assessment and treatment


• To support with the coding of all patient clinical documentation and information in relation to QOF


• To extract data in line with CQRS submission deadlines and ensuring this is entered and submitted in a timely manner.


• IT – fault reporting and resolution including requesting new starter login via the online portal.


• Attend staff meetings


• Any other tasks allocated by managers


• Any needs of the practice

Confidentiality:

• In the course of seeking treatment patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately


• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential


• Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the Practice Health & Safety Policy, to include:

• Using personal security systems within the workplace according to Practice guidelines


• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks


• Making effective use of training to update knowledge and skills


• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards


• Reporting potential risks identified

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation


• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues


• Behaving in a manner which is non-judgmental and respects people’s circumstances, feelings, priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

• Participation in regular 121’s including taking responsibility for maintaining a record of own personal and/or professional development


• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the Practice, and will:

• Alert other team members to issues of quality and risk


• Assess own performance and take accountability for own actions, either directly or under supervision


• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance


• Work effectively with individuals in other agencies to meet patients’ needs


• Effectively manage own time, workload and resources

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members


• Communicate effectively with patients and carers


• Recognise people’s needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services:

The post-holder will:

• Apply practice policies, standards and guidance


• Discuss with other members of the team how the policies, standards and guidelines will affect own work


• Participate in audits where appropriate

Deadline for Applications: Wednesday 15th November 2023

Job Types: Permanent, Full-time

Salary: £11.00 per hour

Benefits:

• On-site parking

Schedule:

• Monday to Friday


• No weekends

Experience:

• General Practice: 1 year (preferred)

Work Location: In person