Jobsxl | Total Jobs Online

• A leading independent UK company


• Training provided

Based in the heart of Warrington, our client is dedicated to delivering exceptional service to their valued clients. They take pride in their commitment to providing top-tier solutions and support to customers.

Key Responsibilities:

• Receive and review claims from customers via inbound telephone calls.


• Verify the accuracy and completeness of each claim, ensuring all necessary documentation is provided.


• Communicate with customers to gather additional information, clarify details, and address their concerns.


• Process claims in a timely and accurate manner, adhering to company policies and procedures.


• Investigate and assess claims to determine eligibility and coverage.


• Collaborate with the claims department to resolve complex or disputed claims.


• Maintain detailed records of customer interactions, claims processing, and resolution outcomes.


• Provide outstanding customer service by addressing customer concerns and inquiries.


• Educate customers about the claims process and keep them informed about the status of their claims.


• Uphold a high standard of professionalism and ethics in all interactions with customers.


• Assist with additional customer service tasks as needed.