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Technical Support Consultant
at Webrecruit Manchester in Manchester (Published at 13-11-2023)
Who is m-hance?
m-hance are a one of the UK’s leading Microsoft partners, we specialise in implementing innovative and functionally rich software solutions into businesses in the charity and non-profit sector. As a business we passionately care about our customers and the communities they serve, and customer service is at the heart of everything we do. We work in close partnership with our customers to transform their business and improve their operations.
m-hance are an organisation who have fully embraced home / hybrid working with the majority of our employees working remotely to provide improved employee wellbeing and work life balance. We have office bases in Manchester and Dublin, and whilst the offices are available to those that wish to work from there, we support a fully remote workforce, and have focused to put wellbeing at the forefront of the business.
In order to support our remote workforce, collaboration and communication are key at m-hance creating a culture where every employee feels included and valued. All m-hance employees are given time for learning and development as we strive to not only challenge our staff in the work that they do, but we also want our people to continue to grow, and to have a fun time doing it too. We provide an excellent benefit package to support our employees with everyday healthcare costs as well as providing tailored mental health service, gym and retail discounts there’s something for everyone at m-hance.
The Opportunity / Role Overview:
We currently have an exciting opportunity for a Technical Consultant to join our team. As Technical Consultant you will be responsible for providing professional technical support and guidance to our customers across a wide range of technologies.
This role is ideally suited for individuals with previous experience in a Technical Support helpdesk capacity, who are eager to expand their knowledge within a progressive and dynamic company.
You will be a pivotal part of our team, working collaboratively in a customer-centric and business-savvy capacity, efficiently managing client issues from start to finish, whilst employing a logical and methodical problem-solving approach. You will need to work effectively in a role that balances commercial awareness with customer sensitivity, your enthusiasm and aptitude for adopting new technologies are key assets in this role, and you should be prepared to work flexibly when needed.
Your primary responsibilities will include providing professional technical support and guidance to our customers, both internally and externally. You will also play a crucial role in building and maintaining relationships, not only within our organisation but also with our valued clients. Your technical proficiency will be put to the test as you diagnose and resolve software and hardware incidents through our support desk. Additionally, you'll be responsible for the ongoing maintenance of our IT assets, as well as the creation and upkeep of essential system documentation and asset lists. To excel in this role, you will need to ensure that our services consistently adhere to the company's SLAs (Service Level Agreements).
You should apply if you:
Along with a highly Competitive salary package we offer a great range of additional benefits and discounts through our various partnerships.
m-hance are a one of the UK’s leading Microsoft partners, we specialise in implementing innovative and functionally rich software solutions into businesses in the charity and non-profit sector. As a business we passionately care about our customers and the communities they serve, and customer service is at the heart of everything we do. We work in close partnership with our customers to transform their business and improve their operations.
m-hance are an organisation who have fully embraced home / hybrid working with the majority of our employees working remotely to provide improved employee wellbeing and work life balance. We have office bases in Manchester and Dublin, and whilst the offices are available to those that wish to work from there, we support a fully remote workforce, and have focused to put wellbeing at the forefront of the business.
In order to support our remote workforce, collaboration and communication are key at m-hance creating a culture where every employee feels included and valued. All m-hance employees are given time for learning and development as we strive to not only challenge our staff in the work that they do, but we also want our people to continue to grow, and to have a fun time doing it too. We provide an excellent benefit package to support our employees with everyday healthcare costs as well as providing tailored mental health service, gym and retail discounts there’s something for everyone at m-hance.
The Opportunity / Role Overview:
We currently have an exciting opportunity for a Technical Consultant to join our team. As Technical Consultant you will be responsible for providing professional technical support and guidance to our customers across a wide range of technologies.
This role is ideally suited for individuals with previous experience in a Technical Support helpdesk capacity, who are eager to expand their knowledge within a progressive and dynamic company.
You will be a pivotal part of our team, working collaboratively in a customer-centric and business-savvy capacity, efficiently managing client issues from start to finish, whilst employing a logical and methodical problem-solving approach. You will need to work effectively in a role that balances commercial awareness with customer sensitivity, your enthusiasm and aptitude for adopting new technologies are key assets in this role, and you should be prepared to work flexibly when needed.
Your primary responsibilities will include providing professional technical support and guidance to our customers, both internally and externally. You will also play a crucial role in building and maintaining relationships, not only within our organisation but also with our valued clients. Your technical proficiency will be put to the test as you diagnose and resolve software and hardware incidents through our support desk. Additionally, you'll be responsible for the ongoing maintenance of our IT assets, as well as the creation and upkeep of essential system documentation and asset lists. To excel in this role, you will need to ensure that our services consistently adhere to the company's SLAs (Service Level Agreements).
You should apply if you:
- Are an experienced Technical support consultant with prior knowledge and demonstrable skills in cloud services (IaaS, PaaS, Microsoft 365, Azure).
- Are able to build relationships and develop rapport both internally and with external clients.
- Possess a working knowledge of Windows Server, including Active Directory and associated technologies.
- An understanding of incident and problem management.
- The ability to multi-task, prioritize, and manage time effectively.
- Microsoft Certification: A certification demonstrating your expertise in Microsoft technologies is highly valued.
- SQL Knowledge: Familiarity with SQL and database management is a definite advantage.
- Previous experience with configuring and managing SonicWALL devices will be beneficial.
- A solid working knowledge of Microsoft 365 and Windows Server, including Active Directory and associated technologies.
- Proficiency in desktop application support, Mobile technology (iOS and Android devices), and Windows.
- The ability to multitask, prioritise, and manage time effectively.
- Willingness to work flexible hours when necessary and travel to external sites as required, holding a valid Driver's License.
Along with a highly Competitive salary package we offer a great range of additional benefits and discounts through our various partnerships.
- 23 days' holiday (rising to 28 with service)
- Company contributory pension
- Life assurance benefit (4 x Salary)
- Health and Wellness Benefits (medical, dental, eye - health cash back scheme with fast access to private care)
- Income protection scheme, and a cycle2work scheme
- Volunteering Leave - Be Good, Do-Good days - the opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
- Employee Assistance - 24hr Counselling and Advice Line
- Mental Health Support - Free access to a fully tailored mental health service online -providing confidential support from a team of health professionals.
- Access to discounted membership at participating gyms and shopping discounts offers
