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Senior Service Solutions Architect £56,500 to £64,500 plus excellent benefits (Work Level 5) Manchester city centre (hybrid working)

We’re open to applications from candidates who may require flexible working arrangements. There’ll be an opportunity to discuss your flexible working requirements during the interview process, and at offer stage.

We’re looking for a Senior Service Solutions Architect to join us in Manchester and promote a ‘service first’ approach within our architecture teams. In this role you’ll work in a hybrid way – splitting your time between home and the office.

As a Senior Service Solutions Architect at Co-op, you’ll drive our service strategy, principles, governance, and requirements; making sure these are prioritised and applied consistently by our architecture colleagues during the design and delivery processes.

What you’ll do

• Champion a ‘service first’ approach across our architecture teams


• Create service architecture assets (e.g. strategies, service cost models, service principles, service standards etc) and work across multiple teams to make sure these are implemented effectively


• Design and implement Service Management toolsets and solutions


• Design and shape performance, resilience, and monitoring service requirements and standards


• Be accountable for all service decisions relevant to architecture


• Build and maintain positive relationships with suppliers and external partners such as TCS, SAP, and BT

This role would suit people who have

• Experience in service design and/or operational architecture


• Knowledge of how services operate across physical, virtual, and cloud technologies


• A passion for delivering a great service, and knowledge of what this looks like within


• Good communication and relationship-building skills, with the ability to influence and challenge people inclusively


• Strong analytical and problem-solving skills

Why Co-op?

If you’ve got the skills and experience we’re looking for, we can offer you a competitive salary and great benefits package which includes 30% off Co-op branded products in our food stores (as well as other discounts on Co-op products and services). You’ll also get:

• Private healthcare


• An annual bonus (based on personal and business performance)


• 28 days holiday (rising to 32 with service) plus bank holidays


• A pension with up to 10% employer contributions


• Access to a subsidised onsite gym (at our Manchester HQ)


• Coaching and training to support your career development


• Wagestream – a money management app that gives you access to a percentage of your pay as you earn it


• YuLife – an app that rewards you for exercising with discounts and vouchers for your favourite brands

Building an inclusive work environment

At Co-op, we’re proud to do things a different way. As one of the world’s largest co-operatives, owned by millions of members, community is at the heart of what we do. Since our Co-op was founded in 1844, we’ve had a clear social purpose, and everything we do as a business helps to build a fairer world for our members, customers, colleagues, and communities.

We’re actively building diverse teams and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply.

If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.

You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing.

Please be aware that we may close applications for this role early