applicants
Police Constable - Helpdesk
at Cheshire Constabulary Manchester in Manchester (Published at 13-11-2023)
Role type
1
Police Officer (Internal Recruitment), Transferee
Contract duration
1
Temporary
Contract type
1
Full Time
Department
1
Other
Location
1
Macclesfield, Widnes
Rank
1
Constable
Grade/scale
1
PC/DC
Salary
£28,551 - £46,044
Please note, if this is a paid role and the role is part time then the salary quoted will be pro rata based on the hours worked per annum.
Hours per week
1
40
Contract duration
Number of months
1
24
Competency and value framework (CVF) level?
1
1
Closing Date
20/11/2023, 23:55
Job description
1
PC Helpdesk
We have opportunities in the Macclesfield and Widnes for substantive police officers to join our busy and demanding Helpdesk teams.
In this role you will be part of a small team providing a valuable range of services directly to the public.
Main responsibilities of the role include:
- Timely assessment, recording and grading of report incidents (101 calls and face-to-face) in line with THRIVE, the Deployment Policy and HMICFRS standards
- Accurate and timely provision of advice and guidance to the public (101 calls and face-to-face) on police matters as well as signposting on non-police enquiries
- Transactional services e.g. vehicle seizures, registration of sex offenders, bail and immigration signings, processing of fail to stop road traffic collisions
- Paid services e.g. verification of documents for fingerprints, document authenticity and pedlars certificates
- Daily management of non-crime linking Niche tasks
- Ensuring that the public space in the Helpdesk is monitored and managed and that conflict situations are diffused quickly and effectively
We are looking for officers can bring their valuable skills and experience to our helpdesks and seek applications from anyone who:
- Has a passion for first point of contact public service
- Excellent communication and listening skills – both face-to-face and on the ‘phone
- The ability to simultaneously operate multiple computer systems, talk and type
- Resilience and the ability to work effectively under pressure
- The ability to work effectively as part of the team
For more details please have a look at the attached role profile.
This is a full time role with a rotating shift pattern (though we would consider job share applicants). Shift patterns operate between the hours of 7am to 8pm, Monday to Saturday.
Transferring officers will be subject to pre employment checks and we will only accept applications from those wishing to transfer from a home office force.
Cheshire Constabulary is fully supportive of diversity, equality and inclusion and strives to employ a workforce which is representative of the community it serves. Applications are welcomed from all underrepresented groups and support will be made available throughout the recruitment process for all applicants. Under-represented groups include:
- People of ethnic minority
- Individuals who identify as having a visible or invisible disability
- Gender in relation to female representation for PC entry routes
- Gender in relation to male representation for Staff entry routes
- Lesbian, Gay, Bisexual, Transgender + (LGBT+)
If you have any queries in relation to diversity, equality and inclusion or have a request for any additional support you may need, please email diversity.equality.inclusion@cheshire.police.uk
Please note, you will require the following detail NI Number, ID detail, address information, referee information, full employment history including dates and any qualifications you may have attained. You may also be requested to provide photos of any visible tattoos you have. The application system only remains active on a single page for a period of 60 minutes. Please therefore ensure you allow time to complete this fully as incomplete pages will not be saved. As part of the application process, you may be asked to provide evidence of your Qualifications, proof of identity and address, so it is important to make sure you have this information to hand before you complete your application.
