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Role: Technical Support Engineer X2 Location: South Manchester / Hybrid Salary: Up to 50K DOE Maxwell Bond is working with a leading Pharmaceutical-related Business who are looking to add X2 Technical Support Engineers to their team on a permanent basis. As the Technical Support Engineer, your day-to-day role will include providing remote software support, analysing product issues and being able to implement proposed recommended solutions to resolve any reported issues. If you are someone who is self-motived, shows a willingness to learn and wants to get stuck in then this is the role for you! Key Responsibilities: **Proactive incident management, collaborating with multiple team members to achieve the fastest possible resolution based on incident SLA. **Contribute to the internal knowledge base with documentation, making sure that there is adequate documentation for frequent, ongoing problems. **Act as the primary point of contact for technical support needs, keeping track of requests, follow-up, and deadlines. **Collaborate closely with internal stakeholders to resolve complex technical issues or requests. **Manage and enhance the technical support process from start to finish, minimizing the use of internal engineering whilst maximizing client satisfaction. What they can offer you: **Hybrid Working – 2 Days WFH **Private Health Care **Medic ash **Dental Plan **Pension Scheme **Competitive Salary MORE What they are looking for: **4 years’ experience in customer service/field service-based environment. **Experience using of Salesforce.com, Oracle, RMA’s and MS Office product suite (preferred) in previous roles **A team player with great communication skills, as well as ability to work well independently If you don’t want to miss out then APPLY NOW for immediate consideration or send your CV directly to aniela . puc @ maxwellbond . co . uk