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Kennedys is seeking an IT Systems Analyst, to join our IT team and be based in our Manchester office. Our Systems Analyst (SA) team is comprised of a globally-distributed group of Systems Analysts that receive work escalated from the Helpdesk and may escalate work to the Infrastructure or Applications Support teams. Although this role will be based in the Manchester office, the role will service all Kennedys users globally.

Team

Kennedys IT team is responsible for delivery of a responsive, effective and timely IT support service to the firm's employees and clients.

They devise and implement operational processes and procedures in order to provide reliable and available IT systems to the firm.

Our IT team comprises of IT Operations, Applications, Infrastructure, Business and Systems Analysis, Project Management, Developers, Engineers, and IT Training for the business.

Our IT team is based in London and Chelmsford and has a presence in ten global offices.

Key Responsibilities

• Ensure the firm's technology infrastructure meets service standards for systems performance and availability. This includes all client computing (e.g. desktop, laptops, mobiles phones) both within and external to the office and meeting room facilities


• Assist users with application and system use related queries and maintain communication throughout


• Effectively triage technology issues, resolving them quickly while escalating more complex issues to the relevant team


• Identify trends for common problems and deliver workarounds whilst working with the IT teams to resolve underlying issues


• Establish good working relationships with global IT SA team and drive communication.

Required experience

• A minimum of 5 years of IT experience in a professional services environment performing 1st and 2nd line support


• 2nd line support in the legal sector


• Experience of Virtual desktop environment/Citrix Director


• Understanding of network fundamentals, sufficient to diagnose and assess infrastructure-related issues


• Knowledge of MS Office (2016/365), Outlook, Word, PowerPoint, and Excel


• Legal application experience - iManage/FileSite, Bighand, Carpe Diem and Elite 3e would be desirable


• Knowledge of Remote Access systems and focusing on supporting remotely


• Good technical knowledge of Audio Visual hardware and teleconferencing


• Understanding of ITIL (v2 or v3), understanding of ISMS/ISO27001 would be desirable.