Jobsxl | Total Jobs Online

Post Ref: CC853

Please note: At risk or redeployee applicants may be given priority.

We have a vacancy for an experienced, proficient and reliable person to join our team of ICT Support Officers providing support across Calderdale Council.

Duties will include:

• Attending client sites and performing technical support for reported issues


• Providing training to junior colleagues across Field Support and Service Desk


• Provide a fault determination and fixing service


• Managing ICT Officers daily workload and assigning tickets


• Take responsibility for high priority tickets across Field Support and Service Desk


• Leading on Projects and areas of service delivery


• Liaising with customers and 3rd party suppliers


• Installation and configuration of software and hardware to meet client requirements


• Working to meet deadlines as defined by our SLA agreements


• Working in schools and council officers in and around Calderdale


• Provide support and to manage and monitor the delivery of ICT Support services across the service desk, field support and schools, and includes managing officers and taking control of daily tickets and workload along with project management.

A background of managing staff, ICT support tickets as well as project management is required for this post. A technology provider certification or equivalent recent experience would be advantageous for this post and a full driving license is essential.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all staff to share this commitment. Applicants to posts that are exempt from the Rehabilitation of Offenders Act will require a DBS (formerly CRB) from the Disclosure and Barring Service before the appointment is confirmed.

Closing Date: 13th November 2023.

Interview Date: 4th December 2023.

We may utilise digital interview methods.

As part of our Vision (https://www.calderdale.gov.uk/vision/) we aim to be a talented, resilient and inclusive community. We welcome applications from all and offer a variety of flexible working / job share opportunities for both full and part time staff.

On 30 January 2019, the Council declared a climate emergency in a bold move to step up its action to tackle climate change.

Calderdale Council embraces the positive benefits of a diverse workforce and we are committed to providing an environment that is inclusive. We encourage applications from people who share our commitment to challenge inequality and promote diversity across Calderdale.

We particularly welcome applications from communities that are currently under-represented in our organisation. All applications are anonymised before being seen by the selection panel.

For support on your application please read our Application Booklet or visit our Employment Hub.

We reserve the right to close vacancies prior to the advertised closing date, an early submission is advised.