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Service Desk Analyst Full Time

at Digital Waffle Manchester in Manchester (Published at 13-11-2023)



Service Desk Analyst




Job details






Posted 10 November 2023


Salary £24000 - £28000 per annum


LocationBlackburn


Job type Permanent


Discipline Infrastructure


ReferenceSS-6243-12


Contact NameShaquille Stephenson




Job description



Service Desk Analyst (2nd Line)

Blackburn

£24,000 - £28,000 + Excellent Benefits

Are you an experienced IT professional looking for an exciting opportunity? Join my client's dynamic team as a Service Desk Analyst providing technical support and resolving complex IT Issues.

As a Service Desk Analyst, you'll be at the forefront of our client support operations, providing essential technical assistance and ensuring seamless IT experiences.


Job Role


  • Responding to client inquiries and troubleshooting technical issues promptly.

  • Proactively monitoring client systems to identify and address potential issues.

  • Collaborating with fellow team members to deliver high-quality IT services.

  • Stay up-to-date with emerging technologies and industry trends, identifying opportunities for process improvements and innovation.



Technical Experience


  • Strong technical skills in troubleshooting Windows and Mac OS environments.

  • Familiarity with IT service management tools and ticketing systems.

  • Excellent communication and customer service skills.

  • A proactive and self-driven attitude to tackle challenges head-on.

  • Relevant certifications (e.g., CompTIA A+, Network+, or ITIL) are a plus.






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