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Calderdale College is commencing a number of projects to enhance the college IT infrastructure. We are therefore looking to recruit an enthusiastic individual to join our successful IT team in providing 1st line support to staff and students. Responsible for ensuring the IT team provide a responsive, friendly, customer and solution focused IT support service to staff and students. The post holder must show aptitude in providing hardware and software support, possess excellent customer service, communication, time management and organisational skills, have a ‘can do’ approach, with a determination to succeed and see problems through to a solution.

You will be required to work flexible shift patterns covering 08:00 – 16:00, 09:00 – 17:00 or 11:00 – 19:00. The post holder must be technically confident in providing hardware and software support, possess excellent customer service, communication, time management and organisational skills, have a ‘can do’ approach, with a determination to succeed and see problems through to a solution.

Success profile: The following points set out the competency profile of the ‘ideal’ candidate for this role. Applicants are not required to have all elements.

Experience/Skills:

• Demonstrable experience working in a customer focused technical support / IT Helpdesk role.


• Experience supporting desktop hardware & software, mobile phones, tablets and peripheral devices.


• An evident ‘positive’ and ‘can do’ attitude which will strengthen the colleges’ culture and values of integrity, respect, openness, fairness, high expectation and enjoyment.


• Enjoyment in working on multiple tasks and prioritising to achieve deadlines


• Excellent written and verbal communication skills


• Good organisational, time management and team working skills


• Commitment to continuing professional development (CPD)

Calderdale College is committed to the welfare of young people and vulnerable adults and expect all staff and volunteers to share this commitment. Appointments are subject to an Enhanced Disclosure and Barring Service check.

When we shortlist potential candidates, we will inform those who have been shortlisted that online searches maybe conducted as part of the due diligence checks. The college will ensure to communicate the lawful basis on which this personal information will be collected.

Calderdale College is committed to the welfare of young people and vulnerable adults and expect all staff and volunteers to share this commitment. Appointments are subject to an Enhanced Disclosure and Barring Service Check.

To apply, please click the ‘Apply Now’ button below or contact Human Resources, Calderdale College, Francis Street, Halifax, HX1 3UZ on 01422 399311 or email jobs@calderdale.ac.uk

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