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The IT Support Engineer is responsible for providing quality maintenance and support to all users of IM&T equipment and services in the Trust. Providing frontline advanced technical support to other Trust technicians, users and our external customers ensuring the highest possible standards of technical assistance and customer service.

MAIN DUTIES

• To provide quality technical maintenance and support of the Trust’s user based IT hardware and software


• To provide support to standard and non-standard Trust software applications


• Take the lead with the resolution of IT Service Desk generated incidents within any predetermined timescales, including escalation where required


• To perform installation of hardware and software, ensuring it is installed to existing Trust standards and within any predetermined timescales


• Enable staff moves across the Trusts estate by providing technical assistance to move, re-site IT equipment and ensure asset registers are updated


• Ensure local procedures are in place and followed, and if not contribute to the creation of these


• To rotate between the IT field support and remote support functions within IT Service Delivery


• To provide high levels of customer care and satisfaction


• To be involved with specific IM&T roll-outs of projects as required

At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 8,000 staff, many of whom are internationally renowned and have won awards for their work.

This is an opportunity to join the busy technical team assisting the Trust’s users to make the best use of their information technology and systems. The IT Support Engineer will work as part of the team to provide quality maintenance and support to all users of IM&T equipment and services in the Trust. Providing frontline advanced technical support to other Trust technicians, users and our external customers ensuring the highest possible standards of technical assistance and customer service.