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Establish and maintain effective written and verbal communication with individuals and groups of stakeholders of all levels, explaining difficult and highly complex IT processes and issues often being the specialist contact. Maintain the network infrastructure to ensure it meets the Trusts IT and Communications strategy and security policy. Make recommendations to the Network Manager where the strategy and security policy needs to be updated as a result of new technologies. Investigates and diagnoses complex network problems.

Resolves such problems by co-operating with users, colleagues, and 3rd party suppliers to maintain overall network performance. Takes the lead in the maintenance of all technical, service, and operational aspects of the Trusts computer communications cabinets for, local and wide area networks, wireless networks, IP Telephony, and remote access VPN connections. Be the primary contact for data cabling infrastructure, organising, and coordinating external contractors to ensure the cable infrastructure is fit for purpose. Maintain all technical, service and operations aspects of the Trusts IP Telephony systems including voice, voicemail, contact centre, call logging, call recording and fax solutions.

Maintain the trusts firewall and web filtering system, approving firewall and web filter requests whilst ensuring the integrity of the trusts data isnt compromised. Use network management tools to determine network load and performance statistics. Proactively monitors for faults and issues and creates reports and proposals to the network manager for service improvement. Matches hardware, software, network and overall system capability and capacity to meet current and predicted requirements for information system services in a cost-effective manner.

Contributes to the design and implementation of complex maintenance routines and autonomous network changes as requested by the Network Manager, utilising the appropriate tools and test equipment. Responsible for the research and evaluation of new IT infrastructure technologies. Produce reports and recommendations on new technologies to the network manager and head of IT. Responsible for the procurement of new infrastructure hardware and software.

In accordance with change control procedures, identifies the need for technical changes to the operation of the Network & Security infrastructure in accordance to established practices. Responsible for the development and proactive planning on specialized infrastructure projects. Delivers relevant application support on corporate network and security applications, often in close collaboration with third party suppliers. Monitors access to any part of the Network and Voice infrastructure.

Also investigates unauthorised access. Grants approved access, as required, to technicians and contractors outside the IT Department. Performs other administrative duties relating to security management. Produces and maintains documentation related to the Network & Voice infrastructure in accordance with agreed procedures.

Checks service records to ensure that problems are managed in accordance with agreed standards and procedures. Ensures adherence to escalation procedures. Responds to escalated, complex and high impact problems in a timely fashion. To be the primary contact for the trusts remote access systems.

Provide technical support and training to colleagues and users on the use of the remote access systems. Mentors and supports less experienced colleagues on technical matters. Provides training to staff on the use of management tools that are used in the IM&T department. Where necessary deputies in the absence of the network manager and attend meetings, which may be held on any of the trust sites.

Undertake such training or study as may be required to maintain, strengthen, or develop skills relevant to the post. Undertake other duties that are within the general scope of the post, as required by the Network Manager or Head of IM&T Services. When appropriate, participate in an out of hours on call rota for the provision of support to all users.