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Role: Service Desk Analyst Salary: £25,000 - £27,000/yr plus benefits Job Location: Chorley/Wrexham

About the role

Come join our thriving Service Desk at Elite Group. We are looking for a technical expert with a strong focus on client service, outstanding communication skills, and the ability to excel both as an individual contributor and as a collaborative team member.

Your role will encompass responding to customer support requests, troubleshooting IT problems, and performing basic system administration tasks both remotely and on-site.

In this fast-paced position, you'll play a crucial role in ensuring the smooth operation of our service desk, contributing to the exceptional customer experience Elite is renowned for.

A day in the life of a Service Desk Analyst at Elite looks a little like this:

• Provide technical support to clients via phone, email, or remote desktop tools.


• Diagnose and resolve hardware, software, and network issues for clients.


• Monitor and maintain clients' IT infrastructure, including servers, switches, routers, and firewalls.


• Perform routine maintenance tasks such as software updates, security patches, and system backups.


• Ensure that client systems are up-to-date with the latest security patches and updates.


• Collaborate with 1st line support teams and, when necessary, escalate issues to 3rd line engineers or vendors.

Role requirements

• A customer-centric approach to providing support, ensuring end-users receive a positive experience.


• Strong verbal and written communication skills to interact effectively with end-users and team members.


• Strong problem-solving skills to diagnose and resolve hardware and software issues quickly.


• Effective time management and prioritisation skills to handle multiple support requests efficiently.


• Strong relationship building skills for collaboration with colleagues in IT and other departments to resolve complex issues or implement projects.


• Excellent attention to detail to ensure the information being shared is always accurate, reliable, and right the first time.

Here’s why you’ll love it at Elite

Our vision is to be the leading sustainable Managed Services Provider (MSP) delivering world class Customer Experience (CX) and Digital Transformation solutions.

And, when it comes to support, we are always looking for new ways to help our team grow and develop. Our values allow us to nurture a supportive company culture and retain a dedicated workforce through valuing our team’s hard work, empowering each other to do our best, whilst staying humble and having compassion.

We will invest in your learning and celebrate your successes by recognising and rewarding your hard work. Some of our company benefits include:

• 25 days holiday + bank holidays + 1 volunteering day


• Your Birthday off


• Hybrid working


• Enhanced Maternity & Paternity Leave


• Employee loyalty rewards


• Accredited Investors in People organisation


• Regular company events


• Plenty of scope for progression and opportunities for training – technical and management


• Achievement celebrations & rewards


• Medical schemes and cycle-to-work initiatives


• Mental wellbeing and financial wellbeing support


• Check out our careers hub for more info on our benefits!

#WeAreElite