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REPAIRS ADMIN/ PLANNER REQUIRED

North London Based to join a growing team within a Large Housing Group

Long term temp roles

Hybrid work available after training

Monday - Friday

(08:00am - 16:00pm or 09:00am - 17:00pm)

Key purpose: To provide a responsive service to customers, raise works orders and respond to queries, as well as dealing with daily contract administration.

Key responsibilities:

• Managing operatives diaries


• Liaising with tenants and operatives to arrange repairs


• Understanding of Schedule of rates


• Planning repairs works for pre and post inspection, reactive, voids and emergency repairs


• Prioritising emergency works


• Booking appointments and allocating works to the available operatives, and following works from start through to completion


• Effectively communicate any concerns about work quality and ensure operatives have the right material to complete their work


• Ensure all relevant data is up-dated on a timely basis


• Provide first point of contact for telephone callers and ensure prompt resolution of issues received by phone/fax/email/letter, without the need to refer or escalate cases.


• Accurate filing of contract paperwork and ongoing maintenance of files, to include for example time sheets and completion sheets from sub contractors.


• Establish customer needs and provide a service in relation to repairs to properties - e.g. take repair requests from tenants, diagnose repairs to include trade and duration, and book appointments.


• Work with colleagues, residents, operatives, sub-contractors and other suppliers to ensure targets are met and an excellent service is delivered.


• Use and update the IT and other systems, inputting and extracting information and ensuring protocol is followed.

Key skills and experience

• Experience of working in a customer service environment


• Experience in a Housing environment


• Experience in a repairs & maintenance environment


• Makes decisions based on set standards and procedures


• Consistently maintains high level of performance.


• Communicates in a clear, concise and constructive manner based on own knowledge and experience, meeting the needs of the caller effectively and efficiently, remaining calm and in control.


• Resilient in difficult or stressful situations


• Able to empathise with customers


• Able to produce clear and concise correspondence.


• Accurate IT skills (Microsoft Word)

If you have the relevant experience and are available straight away please apply with your most recent CV