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Receptionist/Administrator
at Fitzrovia Medical Centre London in London (Published at 09-11-2023)
Role Overview: As an NHS GP Receptionist/Administrator, you will play a crucial role in the smooth operation of a General Practice (GP) clinic within the National Health Service (NHS) . Your primary responsibility will be to provide efficient administrative support and excellent customer service to patients and healthcare professionals. Key Responsibilities: Patient Reception and Triage: Greet and welcome patients in a professional and friendly manner. Register new patients, update existing records, and verify personal information.
Conduct initial assessments and prioritise patient appointments based on urgency. Appointment Scheduling: Coordinate patient appointments, ensuring appropriate allocation of time slots and healthcare providers. Utilize electronic scheduling systems to manage appointments and maintain an organized schedule. Communication and Information Management: Answer phone calls, respond to inquiries, and provide information on clinic services and procedures.
Liaise with healthcare professionals, hospitals, and external agencies to facilitate referrals and coordinate patient care. Record Keeping and Data Entry: Maintain accurate electronic and paper-based patient records, ensuring compliance with data protection regulations. Process paperwork related to patient registration, medical history updates, and prescription requests. Billing and Administrative Support: Assist with processing invoices, billing patients, and handling financial transactions.
Provide general administrative support, including filing, photocopying, and managing correspondence. Medical Supplies and Inventory Management: Monitor and order office supplies, medical supplies, and equipment as needed. Ensure that inventory levels are maintained and equipment is in working order. Patient Advocacy and Support: Act as a liaison between patients and healthcare professionals, addressing queries, concerns, and providing guidance on administrative matters.
Adherence to Policies and Regulations: Follow NHS guidelines, policies, and procedures related to confidentiality, security, and healthcare compliance.
Conduct initial assessments and prioritise patient appointments based on urgency. Appointment Scheduling: Coordinate patient appointments, ensuring appropriate allocation of time slots and healthcare providers. Utilize electronic scheduling systems to manage appointments and maintain an organized schedule. Communication and Information Management: Answer phone calls, respond to inquiries, and provide information on clinic services and procedures.
Liaise with healthcare professionals, hospitals, and external agencies to facilitate referrals and coordinate patient care. Record Keeping and Data Entry: Maintain accurate electronic and paper-based patient records, ensuring compliance with data protection regulations. Process paperwork related to patient registration, medical history updates, and prescription requests. Billing and Administrative Support: Assist with processing invoices, billing patients, and handling financial transactions.
Provide general administrative support, including filing, photocopying, and managing correspondence. Medical Supplies and Inventory Management: Monitor and order office supplies, medical supplies, and equipment as needed. Ensure that inventory levels are maintained and equipment is in working order. Patient Advocacy and Support: Act as a liaison between patients and healthcare professionals, addressing queries, concerns, and providing guidance on administrative matters.
Adherence to Policies and Regulations: Follow NHS guidelines, policies, and procedures related to confidentiality, security, and healthcare compliance.
