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About Us At Hounslow

We’d love you to join us at the London Borough of Hounslow! Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good as they can be.

We are an outstanding council, serving an outstanding borough. With brilliant, visionary leadership, a dynamic Cabinet and a can-do culture, we’ve built strong partnerships which have transformed how we serve one of London’s most diverse boroughs. Hounslow is the world in one place and full of potential. We are stepping up for our residents like never before.

About our Commitment to Diversity and Inclusion

We live by five core values: Lead with Heart, Do New, Pass on the Power, Harness the Mix and Be a Rock. All our work has equality, diversity and inclusion at its very heart, best articulated in “Harness the Mix”. It's about breaking down barriers between our parts and people and unlocking the problem-solving power of our amazing mix of minds. We serve a diverse community, we have a diverse workforce and we are committed to being an inclusive employer.

We work hard to create representation across our workforce and leadership community, we have thriving employee network groups and our learning and development programmes help us lead, model and breathe ways of working that eliminate inequality, inequity, injustice and bias.

As part of this and under our commitments as a Disability Confident Employer, we make reasonable adjustments to accommodate our candidates. There’s space for you to tell us what you need within our application form.

Our Benefits

If you join us, you’ll have access to a range of employee benefits. Read more about these here.

About The Role

Hounslow Children’s Centres/Family Hubs support families by offering a range of universal and targeted services across the borough.

We are looking for a part-time receptionist to cover our Children’s Centres/Family Hubs. They will meet and greet families coming to our Children’s Centres/Family Hubs, enter registration/attendance information on to our database place orders for resources and help us to make sure that our buildings are welcoming to everyone who uses them. The successful candidates will have the opportunity to learn how to use our database and to benefit from our ongoing training programme.

The post is part-time (23 hours per week) to be worked from 9.00am – 3.00pm (with an hour for lunch) on Mondays, Tuesdays, Wednesdays and Thursdays and 9.00am – 12.00pm on Fridays. This post will be mainly based in the East (Brentford, Chiswick and Isleworth) Locality but the successful candidate would need to be prepared to work at any of our 7 Children’s Centres and 3 Family Hubs across the borough.

About The Team You’ll Be Working In

Hounslow Children’s Centres and Family Hubs provides services for children, young people age 0 – 19 (or 25 if a young person has a special educational need/disability) and their families. Some of these services are available to all families with children within a particular age group (for example stay and play session). Others are available to families who may be in need of extra support. We aim to be proactive in supporting our families and to work with partner organisations to provide seamless packages of support, so that children and young people can reach their full potential. You will be working alongside a team of practitioners who provide support to our families and will report to the Strategi Lead for Children’s Centres. For more information about our services, please go to Hounslow Family Service Directory.

About You

1. You will be able to use your customer service skills to work in a busy reception area and respond to competing demands. You will be able to deal sensitively with families of all backgrounds who come into the centre/family hub, who are facing challenging circumstances and are in need of support.

2. You will have the ability to communicate, both orally and in writing and the ability to be able to use Microsoft applications such as word and excel, as well as using databases to search for and record information.

3. You will be able to work with accuracy, always paying attention to detail.

4. You will enjoy working as part of a team and will be prepared to work flexibly – for example working across different venues across the borough.

If the points below resonate with you, we’d love you to put in an application:

1. You would like to make a contribution towards improving the outcomes of children and their families in Hounslow;

2. You enjoy team work.

3. You are proactive in looking out for tasks that need to be done.

4. You can work to deadlines.

Read more about the work you’ll be doing in the Role Profile.

When Interviews Will Be Held And Who To Contact

The key information you need about the role should be in the role profile, but if you have any further questions about the role, please contact:

Email: Sandra.Jones1@hounslow.gov.uk

Telephone: 07951 029 905

Interviews for this job will be held during week commencing 27 November 2023.

(please seek your line manager approval before applying for this role as secondment.)