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Job purpose

As a Perception Corporate Receptionist you will be the first person a visitor meets or speaks to on the telephone, therefore your primary role will be to make that all important excellent first impression by demonstrating a high level of customer care, professionalism and engagement as well as vetting the guests who enter and managing according to the building procedure. You will be responsible for creating a positive experience for each visitor as well as assisting with the visitors for the building occupiers

Main Duties

• Meet and greet all visitors in line with Perception standards.


• Signing in visitors with according to standard procedures


• Announce visitors as appropriate in line with the team agreement.


• Assist visitors and occupiers with queries in a knowledgeable and professional manner.


• Proactively offer additional assistance as and when required.


• Use the guests’ name as appropriate during conversation.


• Liaise with building cleaners, security, engineers and facilities when required.


• Assist with on-boarding new starters, ensuring the client’s new hires receive a professional and efficient welcome to their premises


• Operate the switchboard in a warm, confident and friendly manner in line with Perception standards. Answer, screen and forward calls accordingly.


• Manage meeting rooms via a dedicated mailbox on a computerised meeting room booking system.


• Check, read and action emails regularly on a timely basis. That includes creating and managing appointments on MS Outlook


• Monitor meeting rooms usage and ensure bookings are cancelled if not required


• Assist in the co-ordination and preparation of meeting rooms


• Have an eye for detail and checking rooms are tidy all throughout the day.


• Answer the telephones in a friendly, timely and professional manner in line with Perception standards.


• Carry out administrative tasks and duties as and when required (photocopying, printing, booking taxis etc.)


• Booking catering facilities – organise lunches and liaise with the catering team


• Adhere to the site’s safety and security procedures and regulations as set out by management.


• Manage the access control system and authorise temporary passes when required


• Represent the business with a positive attitude and professional appearance


• Report any maintenance issues in the reception and common areas to the Facilities Helpdesk and follow up accordingly


• Liaise with the AV team and provide first line support


• Deal with any questions or queries and escalate where appropriate to the Front of House Manager


• Provide appropriate training for the Executive Support Team (EST) (Holiday/Sickness cover)


• Update reception manual (SOP) on a monthly basis and send to you line manager.

Core Skills & Competencies

• Excellent communication skills, both verbal and written, and a telephone etiquette


• Professional and enthusiastic manner


• To take ownership and pride in your Reception area


• To take a leading role in your own personal development


• To work in a flexible manner toward and changes/needs of the business


• Ability to multitask and deal with your clients and visitors in a professional manner at all times


• Able to adjust quickly to new procedures and situations


• Excellent customer service skills


• Ability to communicate at all levels


• Understanding of corporate working environment (Essential)


• Excellent Microsoft skills in Word, Excel and Outlook, (2010 version is desirable) IT literate (essential)


• Speed Typing (Desirable)


• Innovation Concepts and forward thinking


• Previous Experience with a Front of House Management system (Multibadge, Elvis, Cabbs, Vicinitee)

Additional information

• Permanent


• Full time


• 20 days annual leave