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As the H&B&Me Administrator at Holland and Barrett, you'll play a crucial role in ensuring the seamless delivery of H&B&Me services by managing service providers, collaborating with in-store colleagues, and the customer care team. This 12-month Fixed-Term Contract (FTC) role focuses on the day-to-day administration, guaranteeing an exceptional customer experience across various service providers and within the company.

Key Accountabilities:

• Proactively manage service partners to ensure high service standards, from order dispatch to appointment bookings, sample processing, and more. Collaborate closely with the customer care team to manage inquiries, identify support areas, and communicate service changes effectively.


• Assist in the rollout of new tests and enhancements, collaborating with operations and product teams to enhance the H&B&Me services.


• Identify and bridge any information gaps such as FAQs to assist customers and the customer care team effectively.


• Ensure seamless interactions between the Wellness Hub teams, store colleagues, and online services, enhancing the online-to-in-store experience.


• Deliver regular reports on a weekly, monthly, and quarterly basis, maintaining the flow of essential information.


• Provide comprehensive administrative support across the H&B&Me team to facilitate operational efficiency.

Location:

Flexible – the H&B&Me team is based all over the country and use the London office as a base for meetings each week. There will also be a need to attend supplier locations for face-to-face meetings. As the service is delivered omni-channel there will also be travel to stores. As the service is digital, there may be the occasional need for out-of-hours working to support the delivery of services. We're a global digitally enabled business and we expect our colleagues to be self-driven and to determine the most appropriate place to work each day to meet the requirements of the role and achieve their best performance and optimum output.

• Prior experience in an administrative role is essential, ideally within consumer-facing healthcare services.


• Alternatively, hands-on experience in delivering end-to-end digital services involving the management of third parties.


• Proficiency in managing escalated customer care queries.


• Essential cultural and personality fit for successful integration into the team.


• Strong communication skills to engage effectively with internal and external teams.


• A natural problem solver, thriving in ambiguous and changing environments, dedicated to ensuring tasks are completed effectively.


• A strong drive to deliver exceptional ongoing customer experiences.


• Comfortable working with multiple data sources to drive decision-making processes.


• Confidence in holding third parties accountable for service delivery.


• Adaptable and comfortable working in a fast-paced, agile environment.


• An interest in health and wellness and a passion for using digital tools to facilitate better health management.


• Willingness to dive into tasks, demonstrating hard work and dedication.

Join Holland and Barrett in revolutionising H&B&Me services by ensuring a seamless and exceptional customer experience. If you're driven, adaptable, and passionate about customer service and wellness, apply now to make a difference in people's lives.

Our Benefits for this role include, but not limited to:

• H&B Employee Discount - 25%


• Pension company contribution


• Exclusive benefits, free advice and savings from a range of retailers and providers


• And many more!

We're passionate about helping every colleague thrive across all dimensions of wellbeing, and we're committed to having a diverse and inclusive workplace. In line with our EPIC values (Expertise, Pioneering, Inclusive, Caring), we embrace and actively celebrate all our colleagues unique and varying experiences, backgrounds, identities and cultures - I am me, we are H&B.

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