0
applicants
Receptionist
at Elior London in London (Published at 09-11-2023)
General information
Receptionist
Ref: 2023-56646
Job Information
Division:
Lexington and B&I City
Advert Closing Date:
15/11/2023
Contractual Hours:Full-time
Salary:
£28,000
Contract Type:Permanent
Location:London, EC2V 6JP
Working Environment
Due to our company’s remarkable growth, we are currently seeking talented receptionists to join our dynamic team across various locations in London.
At Lexington Reception Services, our focus is on providing an integrated and seamless guest experience. We pride ourselves on delivering a personalized concierge-style service that is tailored to meet the unique needs of our clients.
As part of our team, you will become an integral part of our client’s organization and brand, bringing a fresh perspective and a strong commitment to exceptional customer service.
Job Description
Duties of a
Receptionist:
- Welcome, meet & greet all guests and visitors to the reception area
- Greet internal and external clients with a smile, acknowledging them promptly, using the agreed welcome and their name once established
- Assist guests to the required destination, ensuring smooth transitions between team members at each stage of their journey
- Aim to provide an update to any visitors waiting for verification in reception every five minutes
- Proactively deal with inquiries and requests in person, via the telephone or email, in a timely and professional manner
- Continually develop client knowledge and share that information with the team
- Maintain the necessary awareness of building/office facilities to advise and direct guests appropriately
- Answer calls as per the required standards and deliver messages in a timely manner
- Liaise with couriers and contractors
- Being the first point of contact for all staff and visitors, assisting as and when needed
- Maintain a ‘One Team Approach’ with other service providers communicating accordingly as and when needed
- Assist with any ad hoc duties as required
- Communicate effectively with peers and the management team, displaying accuracy and attention to detail both in verbal and written communication
- Maintain a strong awareness of business activity and communicate all updates with your team members.
- Communicate effectively with all service partners
- Provide assistance according to business needs e.g. lunch cover annual leave cover etc
- Support the training of new team members ensuring they are provided with all the information required in order to carry out the role
- Take part in the cross-training program which covers all areas of the department, when available.
- Help deliver the company and our client’s CSR strategy, with a strong focus on sustainability.
Working Pattern: 40 Hours/ Monday to Friday
Skills and Experience
The experience and knowledge we are looking for from our future
Receptionist include:
- Professional and well-presented with integrity and a positive and can-do attitude.
- A multitasker with a sense of urgency.
- Able to work quickly whilst maintaining attention to detail.
- Approachable and helpful with excellent communication skills.
- Passionate about delivering exceptional service and take responsibility for your contribution to the team.
- A flexible approach.
- Willingness and ability to learn to meet the changing requirements of the job
- Positive, polite and realistic
- Must be friendly, a great team player, an excellent communicator, fun, enthusiastic, and professional at all times
- Able to prioritise and work under pressure.
- Computer literacy is a must
- Enthusiasm for the industry and passion for customer service
- You will be a driven self-starter who will relish this challenge
Benefits
We thank our colleagues for a job well done, that’s why we offer a wide range of benefits, including;
- A salary of £28,000 per annum, 28 days holiday*, life assurance, a workplace pension & free lunches on site
- The option to buy additional holidays – supporting your way of life
- Free access to mental health first aiders & counselling sessions – supporting you through life’s ups and downs
- Free access to the 24/7 GP service, nutritional & health experts, financial & legal support – the wellbeing of our teams is key
- A vast amount of discounts & cashback for supermarkets & retail – reducing your shopping bills
- A cycle-to-work scheme – keeping your wellbeing and our carbon footprint in mind
- Discounts for cinemas, restaurants, hotels, holidays and family days out – we want our teams to enjoy life
- A great variety of opportunities & award-winning development programmes to support your career ambitions – big enough for growth, small enough to feel connected
- 2 days paid leave for charity work – the community is at the heart of everything we do
- Pro rata, incl. bank holidays
Why it’s Great to Work for Us
Welcoming you into our warm, friendly, and genuine team from your first day, we’ll make you feel part of the family. With an inclusive, collaborative, and caring culture, you will share our shared purpose of delivering outstanding customer service.
At Elior, we’re innovators and extremely proud of our work around diversity, sustainability, and social value. That’s why with a firm belief in a diverse workplace, 95% of our colleagues feel we cultivate a culture where people of all backgrounds are welcome and valued.
If you want to give back to the community, this may be your role. Apply today.
Our People Promise
We promise to value you like we value our customers. We want you to feel appreciated, supported and fulfilled.
We aspire to do this by:
- Offering roles to support your way of life
- Employing people who care
- Trusting you to deliver
- Thanking you for a job well done
- Letting you know what you need to know
- Listening to you
- Providing opportunities for growth and progression
- Supporting you through life’s up and downs
Any internal colleagues applying for this role, please be advised that new terms and conditions will apply.
About Us
At Elior we’re enriching lives, everywhere, every day. Feeding children in schools, loved ones in hospitals and care homes, sports fans in stadiums, visitors in heritage sites and teams in the workplace.
We are a multi-award-winning global player in the hospitality sector, founded in 1991 with over 105,000 colleagues worldwide, serving over 4 million guests every day. In the UK, our dedicated team serve our customers across 1200 locations.
Because of our success and stability, we can offer you excellent career opportunities where you will be nurtured and supported to fulfil your potential. We are renowned for looking after our people, with 87% of our colleagues feeling proud to work with us, and we are committed to delivering delicious and healthy food, which is ethically sourced.
And we’re committed to looking after the planet, supporting the community, cutting food waste and supporting wellbeing. We’ve lots to shout about with our strong and united approach in tackling many important global sustainability issues.
This role sits within our Business & Industry division, catering for those within the workplace. We’re an award-winning business and industry hospitality team, proud of our creativity and ingenuity, with a big focus on our people who are everything to us. Daringly delicious, we deliver exceptional food and service to our customers, making us one of London’s most respected and fast-growing boutique catering companies.
