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Facility Head of IT

Location: this is a hybrid role based in central London (our offices are on the river!) and remote

Permanent

Why join HCA’s ITG team:

HCA Healthcare UK’s Information Technology Group (ITG) is a Group IT function, developing and managing all aspects of healthcare IT across our portfolio of hospitals, clinics, outpatient centres, laboratories, and other associated businesses.

Our colleagues are dedicated to HCA Healthcare’s mission of continuously providing high quality and compassionate patient-centred healthcare. The ITG team are a vibrant, innovative, mission focused team who have a strong focus and commitment of maintaining the strong culture we have here. We aim to promote from within (and do so 40%+ of the time!) and therefore harness and invest in the talent we have.

Above all else, we are committed to the care and improvement of human life and how the work we do makes that possible. Come and join us!

About the role:

As a Facility Head of IT, you will:

• Inform Facility ITG capital & operating budgets aligned with divisional budget directives


• Establish, communicates, monitors and manages compliance with Service Level Agreements (SLAs)


• Coordinate the assignment of resources to ITG projects, operations, & incidents


• Align & monitor the assignment of resources and related financial allocations to Facility programs


• Influence and inform plans for the Facility technical environment in conjunction with the technical service owners


• Identify and coordinate the resolution of IT issues at the Facility


• Be the escalation point for resolving ITG incidents and service requests and is responsible for managing continuous improvement activity to resolve underlying problems.

About You:

• Experience of working in a complex healthcare environment


• Developed leadership skills, managing a team with ever-changing focus


• Strong experience of managing business change including formal projects


• Understanding of ITG operations including: Service Desk, Desktop and Server Support, Networking, Network Security, Computer Operations and Customer Service Principles


• Experience of producing and negotiating business cases


• Stakeholder management up to board level


• Financial and budgetary experience

Why join HCA Healthcare UK:

HCA Healthcare is the country’s largest provider of privately funded care with 800,000 patient interactions every year.

From pioneering complex care, urgent care, to primary care, outpatient and day-case treatment, we provide exceptional care across our network of facilities and key NHS partnerships. HCA is the only private hospital group able to invest over £500 million in the latest treatments, technology, techniques and medication.

At HCA we put our patients first and affirm the unique worth of each individual. Exceptional healthcare is built on a foundation of inclusion, compassion and respect for our patients and for each other.

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