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Job Overview

This is a stand alone role, leading and providing global IT support across our three offices (London, NYC, and New Orleans). The main objective being to ensure the smooth running of IT operations, supporting the business and it’s employees to work efficiently and effectively.

Responsibilities

Team Onboarding:

• Working with the People teams to ensure a smooth onboarding and offboarding process - allocating kit, ensuring all required logins are set up


• Managing and training for OnePassword


• Providing an IT induction to all new joiners


• Software Management:


• Global managing of other systems, platforms and tools e.g. Monday.com, web hosting, cloudflare, etc. Including number of seats and costs.


• Responsibility for Google Drive - recommending the format and ways of working, full responsibility for access and sharing permissions.


• Continuous review of all tools in use to reduce duplication and cut unneeded spending.


• Hardware Management:


• Ordering new and refurbished kit


• Oversight of hardware sell-off


• Ensure we always have a laptop/asset management doc along with details of warranties + management of ABM

Security Management:

• Login/device management best practices (single sign-on etc, Gdpr and policies)


• Regularly review our IT policy to ensure it is kept up-to-date and relevant - in UK and US


• Conducting regular system audits


• Identify vulnerabilities, recommend tools, and implement these to prevent future issues


• Ensure our firewall kept up to date and is sufficient for our business


• Ensure we maintain our Cyber Security status and upgrade/apply for other such standards


• Maintenance of security controls, including firewalls and email compliance (i.e. onDMARC)


• Budget Management


• Managing and reporting on the allocation of IT budget

Other:

• Helpdesk for all staff (although this requires minimum time due to the way we work)


• Ensuring all video conferencing kit is set up and functional in our meetings rooms


• Setting up al staff meetings - locally and globally


• Running and sharing regular operation system reports with senior staff when necessary (not happening but does need to be done)


• Implementation of SLEP policies for useful equipment (e.g. battery replacement on 2017 model MBPs with larger data capacity to continued use)

Websites (BDB and IMC):

Maintenance:

• Content updates


• Site maintenance


• URL, security and caching.


• Content updates + building of new content


• Fixing errors caused by other team members doing things without following the established process for site changes


• PS/AI work to create imagery for websites (when no creative is available or a time crunch.)


• URL management and procurement

Other:

• Publication of new pages, posts, and review for SEO/visual consumption of new work


• Marketing:


• Paid media for Companion team + creation of all landing pages for both teams


• SF integrations of URLs for sending of emails + mail merges with full DKIM/DMARC in order to prevent our urls from being classified as spam

Strategic:

• Provide a written IT Strategy at the end of each year (for the following year) defining monthly projects both UK and US


• Overseeing and determining timeframes for major IT projects including system updates, upgrades, migrations and outages


• Identify problematic areas and implement strategic solutions in time


• Work with Legal and BA team to identify vulnerabilities present in clients requested tools/workflows to ensure our compliance with other clients/governments/regulatory bodies.


• Identify and recommend blanket equipment “sunsetting” policies as items become unsupported or SLEP options for older equipment with viable service life as a fully functioning bit of kit after refurbishment, especially in conjunction with ESG/B CORP goals.

Skills & Attributes

• At least 5 years solid IT experience, with some in a stand alone role.


• Experience of cloud based vs physical servers


• Experience with cyber security / anti-virus / backups?


• Experience of creating strategies, policies and procedures


• Google Suite support and configuration


• Experience of supporting all hardware and software within a business


• Excellent communication and organistions skills


• Proactive approach and problem solver


• MS qualification or networking qualification


• Solid knowledge of networking protocols, firewalls, switches and wireless networks.

About Billion Dollar Boy

Billion Dollar Boy offers global data & insight, strategy, creative, production, paid media and end to end campaign management using industry leading proprietary software to deliver highly effective & efficient creator led advertising campaigns at scale.

Since 2014, we have partnered with some of the world’s leading brands, including Heineken, King, Nintendo, PepsiCo, Campari Group, Primark, Shiseido, and L’Oreal.

Our client campaigns have been awarded at the 2022 Cannes Lions, Influencer Marketing Awards, Webby Awards, The Drum Awards and Adweek.

We were among the first global creator marketing agencies and we have evolved to be one of the world’s fastest-growing agencies, with offices in London, New York and New Orleans.

We view creator marketing as a discipline, not an add-on - and bring this perspective into all of our agency offerings, proving the true value of influencer integration.

Our people set us apart, and our vision is to set a new standard of advertising to change its culture for the better.

We are also an official marketing partner of Meta, TikTok and YouTube..

Our Culture

Billion Dollar Boy is a hyper-caffeinated transatlantic creative agency with 100+ employees and counting in London, New York and New Orleans. We are actively creating campaigns across 7 continents with top brands spanning categories of beauty, fashion, lifestyle, consumer goods, food and beverage and automotive. We are harnessing the power of influencers to win hearts, catch eyes and reinvent advertising as we know it.

Our Values

We believe that one of the biggest issues advertising agencies face is reputational. Our team and our culture are what set us apart, and our vision is to solve the reputational issues that advertising – the industry we love and breathe – faces. We want to:

“Set a new standard of advertising with a greater social purpose, where creativity is democratised, and technology drives efficiency and effectiveness.”

At the start of 2022, our whole agency worked together to identify problems that exist in our industry and then started to think of the potential solutions. Our collective thinking informed a set of Future Behaviours that we believe will positively change the industry. We believe that every agency should exhibit these behaviours.

We are not going to wait to follow others. We will lead the charge towards this new standard, but it will only work on a broader level as a collective effort.

Our action driving future behaviours are to:

Work with brands, but on behalf of people - Brands are our clients, but our industry’s work and agency behaviours must be in the interest of the people. Agencies must educate brands on what is important for consumers - supporting them to create value for people in a variety of ways - societal, environmental, political and/or others. Agencies must also ensure that they act on behalf of the people with their own processes and operations too.

Seek out voices less heard, act upon what they tell you - The world is filled with valuable opinions, perspectives and thoughts, that when brought together make better work and ultimately a better world because of it. Whether it be the people you already work with, the people who haven’t yet found, the brands you represent, the charities you could support - we need to work harder to seek out and actively listen to the broadest range of voices as possible, then act upon the information shared.

Be fair to everyone, then you’ll have nothing to hide - Agencies should not reward subjectively, or arbitrarily - it’s not rewarding those who shout loudest. A reward structure needs to have equality - the same structure and frameworks for everyone to see. This will create a culture of objective reward. There is a need for transparency, and agencies need to create a reward structure with nothing to hide. If you’ve got something to hide, there’s something wrong.

Treat your clients like friends and employees like best friends - Understand that your clients give you the opportunities to do great work, but your people are the ones that turn that opportunity into work. Both are important in this ecosystem, but agencies need to ensure that when push comes to shove their ultimate interest lies in favour of their employees.

Solve problems with a curious mind - We operate in the creative industry, and creativity is ‘the use of imagination or original ideas to create something; inventiveness.’ Agencies need to feel more comfortable in solving problems in ways that maybe haven’t been proven before - they shouldn’t always do what worked before. Whether the problem is an internal workflow, a client brief, an operational structure or something else, agencies need to be less afraid to take the more risky path in favour of potentially greater outcomes. If it isn’t broken, still explore changing it.

Empower employees with a framework for freedom - Provide structure and support around your employees that guides and comforts them, but never restricts. Enable your employees to make their own decisions and trust them to do so, but provide the framework around them to support if anything is unfavourable. Encourage your employees to decide the speed and direction of their own career progression within clear parameters from the business.

Equal Opportunities

We encourage employees to be open and confident and appreciate that every member of the team makes a vital difference.

Billion Dollar Boy embraces equality, diversity and inclusion and will seek to promote these benefits in all of our business activities.

When recruiting new employees or when affording our current employees with opportunities for promotion, it means that we will:

Recruit, develop and retain the most talented people, regardless of their background and make best use of their talents;

Not discriminate unlawfully against any person;

Select the best person for the job in terms of qualifications and abilities.

This sets out our approach to equal opportunities and the avoidance of discrimination at work.

A part of what we offer at BDB is a considerate suite of competitive benefits, which will be discussed with you throughout the interview process