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IT Support Analyst Temp £23.00 - £25.00 Hybrid - London office 3 days per week Are you an experienced 1st and 2nd Line IT Support Analyst? We are recruiting for a IT Support Analyst to join a large health charity who are looking for someone with a strong background in delivering 1st and 2nd line helpdesk support and managing the service desk. You will also be involved in project based work and supporting the manager in delivering the IT strategy. To apply, you should have a solid technical background, with experience in providing technical support to end-users. Have experience in managing and maintaining hardware, software, and network infrastructure. Additionally, you will have experience in managing user accounts, configuring laptops, and mobile devices, to ensuring they comply with all policies and standards. Skills and experienced required: Previous experience of working in an IT Helpdesk / Service Desk role Excellent communication skills, with a customer-centric approach to your work Experience of troubleshooting technical issues related to operating systems, applications, and hardware Knowledge of network environments and concepts such as TCP/IP, DHCP, DNS and network security technologies Experience of Windows based administration tools such as Active Directory and Group Policy Understanding of ITIL, including incident management, change management and configuration management Excellent knowledge of Microsoft Office - technical understanding of Azure and Microsoft 365 Experience of using a broad range of cloud-based applications and services Strong work ethic with a positive approach and problem solving skills