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• Fantastic opportunity for an 2nd/3rd Line Engineer


• Join a culture that fosters a culture of collaboration and learning

About Our Client

The world's largest refiner and marketer of cane sugar, with an annual production capacity of more than 6 million tons of sugar. The company produces a full line of grocery, industrial, food service and speciality sweetener products.

Job Description

• Provide level 2 and 3 technical support for clients at local office and remote locations.


• Racking


• Connecting in Ethernet/fibre connections to network switch


• Support Windows laptops and desktops including End Of Life replacement, configuration and deployment. Troubleshoot all client issues, connectivity, package deployment and virus removal.


• Support Enterprise mobile devices including iPhone, iPad, cell, tablets and broadband devices


• Maintain asset inventory of hardware within assigned territory.


• Work with outside contractors, project teams and internal staff to maintain and repair all IT assets.


• Work with the infrastructure team on network device maintenance, server patching and troubleshooting LAN/WAN/VPN connectivity issues.


• Support annual equipment refresh including switch and server replacement.

The Successful Applicant

• 5-8 years' experience supporting a diverse user base.


• In depth knowledge of Windows 10, Microsoft Office 365. Familiarity with iOS.


• In depth knowledge of the Windows Active Directory domain architecture and its interaction with the desktop environment.


• Experience using ServiceNow or other Enterprise Help Desk incident and project management reporting tools.


• Experience with unattended build processes and imaging utilities.


• Experience remediating operating system security vulnerabilities and patch implementation methods.


• Experience using remote client management tools.


• Knowledge of device encryption and anti-virus software.


• Knowledge of Wi-Fi security and access.

What's on Offer

• Pension Scheme


• Private Health care


• Generous annual leave