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An exciting opportunity to participate in the European Desktop Support function that should enable/facilitate the growth and success of the operations in Spain and the rest of European countries.

An excellent role for someone starting their IT career with great progression and training opportunities. You will be the first point of contact for team member when they have a technical issue, diagnosing their issue and either resolving it or escalating the ticket to a senior engineer.

JOB DESCRIPTION

Key Responsibilities:

• Desktops & laptops’ templates rollout.


• Desktops, laptops, mobile phones and other IT devices procurement and management


• Troubleshooting desktops, internet links, telephony and IT in general related issues


• Work closely with Systems Engineers.


• Participate in any IT initiative/project when required.


• Maintenance an up-to-date devices inventory


• Coordinates and assists in supervising systems upgrades and installations by evaluating and recommending upgrades based on business needs and requirements


• Environment: Microsoft/HP Laptops-Desktops, Office 365, Microsoft Azure services, CrowdStrike, Kaseya, Fortigate Firewalls, HP/Aruba switches, Ruckus APs/controllers.

Experience and Skills:

Required

• Excellent communication skills & team working, providing a first class level of customer service


• Keen to develop technical skills and enthusiastic about helping others


• Experience troubleshooting desktops, laptops, mobile devices & associated peripherals


• Knowledge of Windows 10 & 11, MacOS and iOS platforms


• Office 365, SharePoint, OneDrive & Teams troubleshooting/management


• Basic understanding of networking technologies such as DNS, DHCP etc to facilitate basic troubleshooting


• Building of new Windows/Mac/iOS devices to a set standard


• Installation and configuration of 3rd party software and devices


• Ensure all IT incidents are logged on our helpdesk platform and ticket notes are kept up to date with current progress


• Ensure all IT incidents are responded to within SLA

Desirable

• Previous IT helpdesk / 1st line support experience


• Experience with ServiceNow


• Experience with TeamViewer or Kaseya


• Adobe Creative Suite experience/troubleshooting


• Knowledge of Microsoft Surface devices