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The Infrastructure Operations Engineer is a hands-on technology role in the team responsible for the management for part of our infrastructure technology estate. Supporting the server, network and client device infrastructure (physical & virtual, backup solutions, some networking and other essential services). Working within a dedicated function you will provide monitoring, resolving incidents, implementing customer requests, and providing operational support & services as part of a wider team.

This role would be suited to an individual who has experience with supporting IT services, someone who has the ability to learn and is enthusiastic about technology.

We are looking for someone who can be dynamic, willing to take on new challenges and learn new skills whilst delivering excellent service to the business.

Key Deliverables/Responsibilities:

• Supporting and monitoring the infrastructure server and network environments.


• Responding to incidents from either users or system alerts.


• Monitoring storage infrastructure, backups, assisting with file restores.


• Writing knowledgebase documentation, processes and assisting team members.


• Performing daily checks across a wide range of technology escalating issues.

Experience Required:

• Candidate must have experience in IT support environments.

Essential Technical Requirements:

We would expect you to have hands-on experience with:

• Customer service.


• Troubleshooting IT issues and escalating within a team environment.


• Managing and monitoring IT services.


• Proactive maintenance and responding to user incidents.


• L1 troubleshooting of issues and resolving of alerts.


• Liaising with managed service platform providers.


• Understanding and troubleshooting of network LAN and WAN technologies.

Behavioural Competencies:

• Proven experience of delivering process efficiencies and improvements.


• Ability to build and maintain efficient working relationships with local and remote teams.


• Ability to plan, prioritise and complete your own work, whilst remaining a team player.


• ITIL Fundamentals.


• Willingness to engage with and work in other technologies.

Meeting your needs:

When you start with us, you'll enjoy "Total Reward", a package that can be tailored to your lifestyle, career and personal needs. From flexible holidays to life assurance, health & wellbeing benefits, and career planning for the senior stage of your career.

Making sure you're supported is important to us. So, if you identify as having a disability, tell us ahead of your interview. And let's talk about any adjustments you might need.

New name, new era. We are AtkinsRéalis. It will take some time for all our information to update – you can still refer to our fantastic benefits via the link below:

YourReward at SNC-Lavalin (snclavalin.com).

Training:

AtkinsRéalis is committed to developing its people both personally and professionally. Our colleagues have the advantage of access to a high ranging training portfolio and development activities designed to help make the best of individual’s abilities and talents. We also actively support staff in achieving corporate membership of relevant institutions.

More about us:

AtkinsRéalis is a leading global consultancy with over 100 years of design and engineering expertise. With us, you'll be surrounded by the skills, knowledge and support to help you succeed. Together, we can deliver projects which have a positive, sustainable impact on the world.

Check out some of our recent, most exciting projects.

Additional Information:

This role may require security clearance and offers of employment will be dependent on obtaining the relevant level of clearance. If this is necessary, it will be discussed with you at interview. The vetting process is delivered by United Kingdom Security Vetting (UKSV) and may require candidates to provide proof of residency in the UK of 5 years or longer. If applying to this role please do not make reference to (in conversation) or include in your application or CV, details of any current or previously held security clearance.

We are committed to promoting a diverse and inclusive community - a place where we can all be ourselves, thrive and develop. To help embed inclusion for all, from day one, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee networks to support staff from different backgrounds. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures and ability.