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Regional IT Service Management Lead Full Time

at Department for Business and Trade London in London (Published at 02-11-2023)




Details



Reference number



323088



Salary



£48,981 - £65,600




London: £52,964 to £65,600 / National: £48,981 - £58,000




A Civil Service Pension with an average employer contribution of 27%



Job grade




Grade 7




Contract type



Permanent



Business area



DBT - DG COO - Digital, Data & Technology



Type of role



Information Technology
Other



Working pattern



Full-time



Number of jobs available



1







Contents





    Location


    About the job


    Benefits


    Things you need to know


    Apply and further information





Location





Belfast, Birmingham, Cardiff, Darlington, Edinburgh, London, Salford



About the job




Job summary



The newly created Department for Business and Trade brings together the business focused functions of the former Department for Business, Energy and Industrial Strategy (BEIS) and the Department for International Trade (DIT). Our joint expertise in trade and business provides us with a unique opportunity to unleash the power of UK businesses, reform regulation to reduce burdens and unlock post-Brexit freedoms.


Job Description


As our Regional IT Service Management Lead, you will be leading a team of four Regional IT Service Managers and be responsible for overseeing and managing IT services across all our offices outside of London. You will be playing a key part in the Places for Growth programme, ensuring the team delivers high-quality technical support, maintenance, and local IT service management. Additionally, you will collaborate with key stakeholders within DBT, prioritise projects, coordinate work, and develop strategies to enhance the IT service provided throughout the UK. There will be a requirement for occasional travel to sites across the country.


This role is available in seven UK locations and can only be worked from within the UK, not overseas. Most DBT employees will be working a hybrid pattern, spending 2-3 days a week (pro rata) in the office on average. Changes to these working arrangements are available in certain circumstances but must be agreed with the vacancy manager and in line with the requirements of the role and can only be discussed with successful candidates. Travel to your primary office location will not be paid for by DBT, but costs for travel to an office which is not your main location will be covered.


Find out about life at DBT, our benefits and meet the team by watching our recruitment video, visiting our website or reading our blog!





Job description



Responsibilities


A high-level list of the duties attached to the role including any line management responsibilities. Maximum 8 points.


1. Team Leadership:



  • Lead and inspire a team of four Regional IT Service Managers.

  • Foster a collaborative team culture and provide coaching and development opportunities.

  • Act as an escalation point for the team and a focus for best practise.

  • Represent the team within the department and liaise effectively with stakeholders at all levels, to understand requirements.


2. IT Service Delivery:



  • Oversee the delivery of IT services across the UK, through your team, ensuring efficient and reliable operations.

  • Develop and establish IT policies, procedures, and standards to ensure consistency and compliance with organisational guidelines.

  • Develop and maintain an IT support model that applies a consistent approach to Service Delivery across the UK.

  • Take ownership of relevant IT contracts that impact our regional sites.


3. Technical Support and Issue Resolution:



  • Serve as the escalation point for the team, for issues that are impacting our regional sites.

  • Collaborate with respective leads within our IT partners and other government departments, to help the team resolve escalated requests, incidents, and problems, ensuring excellent customer service.

  • Ensure that we are providing as consistent approach to IT support as possible, across all our offices.


4. Project Management:



  • Plan, coordinate, and execute IT projects, ensuring your team achieves on-time delivery, adherence to budget, and meets defined objectives.

  • Manage vendor relationships and engage with external partners to procure IT products and services as needed.

  • Help to plan and oversee IT roll-outs as part of our IT refresh programme.


5. Continuous Improvement:



  • Identify opportunities for process improvements, cost optimisation, and enhanced efficiency within the regional IT operations.

  • Stay updated with industry trends, best practices, and emerging technologies, and evaluate their potential application to improve IT services.





Person specification



Essential Skills and Experience


You will need to have demonstrable skills and experience of:



  • Experience of managing and/or delivering IT Services within an enterprise setting.

  • Experience of managing and reviewing supplier/vendors in an enterprise environment.

  • An understanding and evidence of designing and/or working with SLAs/KPIs.

  • Incident/Problem Resolution working within an ITIL framework.

  • Working with stakeholders at all levels, and across multiple departments.

  • Experience of team leadership.


Desirable Skills and Experience


This is not necessary but would be ideal if you:



  • Experience of leading teams based in multiple locations.





Benefits





Alongside your salary of £48,981, Department for Business and Trade contributes £13,000 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.





  • Learning and development tailored to your role

  • An environment with flexible working options

  • A culture encouraging inclusion and diversity

  • A Civil Service pension with an average employer contribution of 27%





Things you need to know




Selection process details




Interviews for this vacancy will be conducted virtually. We will, however, consider in-person interviews by exception.


Please ensure that you check your emails regularly as all updates from us will be sent to you this way.


How to Apply


Sift will take place week commencing: Wednesday 15th of November,2023


Interviews will take place week commencing: Monday 27th of November, 2023


Please notes these dates are indicative and may be subject to change.


As part of the application process you will be asked to upload a CV and complete a personal statement outlining your experience, skills and fit for the role.


At the sift stage for this role, we will assess your CV and personal statement against the essential skills and experience listed above, so please ensure these documents evidence these criteria. Your personal statement must be a maximum of 750 words. You can use bullet points and subheadings if you prefer. As well as evidencing the criteria you should also touch upon why you're interested in DBT and in this role.


If we receive a high volume of applications, we will conduct a ‘short sift’ and read one element of your application. For this campaign a short sift would be conducted based on: Personal Statement Only.


How We Interview


At the interview stage for this role, you will be asked to demonstrate relevant Technical Skills and Behaviours from the Success Profiles framework. A role-specific list of these can be found below.


There will be a technical element within the interview where you will be asked questions about your specific professional skills and knowledge relating directly to the job role.


We will assess you against these Technical Skills during this process:



  • Continual Service Improvement

  • Stakeholder Relationship Management

  • Service Focus

  • User Focus

  • Technical Understanding


Detailed explanations of each Technical Skill can be found on the DDaT Framework.


We will also assess you against the following Behaviours:



  • Communicating and Influencing

  • Working Together

  • Managing a Quality Service

  • Changing and Improving


This role is full time only. Applicants who wish to work an alternative pattern are welcome to apply however your preferred working pattern may not be available and you should discuss this with the vacancy holder before applying.


Reserve List


Appointments may be made to candidates in merit order based on location preferences. Candidates who pass the bar at interview but are not the highest scoring will be held on a 12-month reserve list for future appointments. Candidates who are judged to be a near miss at interview may be offered a post at the grade below the one advertised.


Further Information


If successful and transferring from another Government Department a criminal record check may be carried out.


The Department for Business and Trade embraces and values diversity in all forms. We welcome and pride ourselves on the positive impact diversity has on the work we do, and we promote equality of opportunity throughout the organisation.


Harmonised terms and conditions are attached. Please take time to read the document to determine how these may affect you.


Please note – the successful candidate will be expected to remain in post for a minimum of 18 months before being released for another role.


Any move to the Department for Business and Trade from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk


New entrants are expected to join on the minimum of the pay band.


Reasonable adjustment


If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.


If you need a change to be made so that you can make your application, you should contact the DDaT Recruitment team before the closing date to discuss your needs.


Our recruitment process is underpinned by appointment on the basis of fair and open competition and appointment on merit, as outlined in the Civil Service Commission's Recruitment Principles.


The Civil Service Code sets out the standards of behaviour expected of civil servants. If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact DBT by email: ddat.recruitment@trade.gov.uk.


If you are not satisfied with the response you receive, you can contact the Civil Service Commission, which regulates all Civil Service recruitment. Click here to download a PDF about the Civil Service Commission/Complaints.


If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.


For further information and to apply please click the link to direct you to the advertisers website.


Add to all vacancies depending on the level of security clearance required for the roles


Vetting Requirements


SC


All security clearances require you to provide evidence of your UK footprint where you have been physically present in the UK.


The requirement for SC clearance is to have been present in the UK for at least 3 of the last 5 years.


Failure to meet the residency requirements will result in your security clearance application being rejected.


If you require SC clearance you will need to provide evidence of the below requirements.


Checks will be made against:



  • Departmental or company records (personnel files, staff reports, sick leave reports and security records)

  • UK criminal records covering both spent and unspent criminal records

  • Your credit and financial history with a credit reference agency

  • Security Services records


Feedback will only be provided if you attend an interview or assessment.




Security




Successful candidates must undergo a criminal record check.




Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).




People working with government assets must complete baseline personnel security standard (opens in new window) checks.




Nationality requirements




This job is broadly open to the following groups:



  • UK nationals

  • nationals of the Republic of Ireland

  • nationals of Commonwealth countries who have the right to work in the UK

  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)

  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)

  • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020

  • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)




Working for the Civil Service




The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).




The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.




The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.




Apply and further information





This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.




The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).




Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.



Contact point for applicants



Job contact :




    Name :

    ddat.recruitment@businessandtrade.gov.uk



    Email :

    ddat.recruitment@businessandtrade.gov.uk



Recruitment team




    Email :

    ddat.recruitment@businessandtrade.gov.uk






Further information




Our recruitment process is underpinned by the principle of appointment on the basis of fair and open competition and appointment on merit, as outlined in the Civil Service Commissioners’ Recruitment Principles. If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact DBT by email at Resourcing@trade.gov.uk If you are not satisfied with the response you receive, you can contact the Civil Service Commission, which regulates all Civil Service recruitment. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: Civil Service Commission Complaints








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