• Very strong technical skills in all aspects of IT support


• Diagnostic & support capabilities using standard Windows-based applications & tools (such as M365, Win10, A.D & SCCM)


• Hands-on experience supporting C-Level Executives


• An exceptional level of customer service and confidentiality


• Due to the varied nature of the role, it may be subject to enhanced referencing or vetting

As part of broader, yet highly committed support team, you will work directly onsite to provide dedicated support services for deskside and print. You are fully supported by your Service Delivery Manager, your Team Leader and of course, your colleagues in every aspect of your work with the client.

As an elite engineer within the team, you will be responsible for all support that any of the company Executives or VIP's require. Maintaining only the highest levels of dedication, technical know-how and confidentiality, you will provide critical support at the C-level and maintain the smooth daily operation of the executive management team.

You will be assigned various tickets throughout the day, addressing each one sympathetically, pragmatically and principally, with a strong sense of customer service – leaving each ticket not only resolved, but with a smile on the VIP’s face – a job well done.

This is a role where you will have direct influence on people’s day-to-day working life. With nothing more frustrating than a computer or a printer not working, you will be very person that makes things happen, working directly with the users in a highly rewarding way.

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.