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The IT Specialist (Medical Devices) is responsible for the audit, identification and integration of Medical Devices where there is a requirement to connect them onto the Trusts data network.

The main responsibility of the post holder is to act as a lead for the IT Team liaising with Clinical Engineering Teams, Suppliers and System Admins. Leading in developing and implementing solutions for on-boarding Medical Devices onto the IT Infrastructure.

The post holder will also undertake other operational duties across the IT infrastructure with a focus on the data network and firewall components to ensure smooth day-to-day operations. This includes maintenance, troubleshooting and development work. They will do so alongside our contracted support partners.

A specialist knowledge of IT network infrastructure demonstrated by up-to-date vocational qualifications is key to the role as the post holder will be required to make decisions and develop solutions for integrating medical devices into our infrastructure. They may often be under pressure to compromise on the solution in order to meet deadline or budget constraints. The ability to identify and understand risk being pragmatic about finding solutions will be necessary.

The post holder will be based at Harbour Yard (Chelsea Dock) but will be required to travel between locations as required. The main sites are Chelsea and Westminster Hospital and West Middlesex Hospital. Other community in the South West London area also supported.

The primary function for IT Specialist (Medical Devices) is to manage the integration of specialist medical devices with the IT Infrastructure.

The post holder is responsible for reviewing specifications for device connectivity and identifying how they can be interfaced with the trusts network infrastructure whilst ensuring compliance with the Data Security and Protection Toolkit (DSPT).

The post holder is required to co-ordinate between teams to progress project tasks and to manage operational work maintaining standards around the Medical Device configurations.

The post holder should have exposure to working with medical devices in a clinical environment.

Key to the role is experience configuring and maintaining IT Infrastructure systems including networks, firewalls and servers.

Chelsea and Westminster Hospital NHS Foundation Trust provide services from two main hospitals, Chelsea and Westminster Hospital and West Middlesex University Hospital, and a number of clinics across London and the South-East.

We have over 6,000 members of staff that are PROUD to Care for nearly one million people. Both hospitals provide full clinical services, including full maternity, emergency and children’s, in addition to a range of community-based services, such as award-winning sexual health and HIV clinics.

We’re one of the safest and best performing Trusts in the country and one of the top trusts to work for – our staff say they’re engaged, motivated, and would recommend us as a place to work and receive treatment.

Our priorities
1. Deliver high-quality patient-centred care
2. Be the employer of choice
3. Deliver better care at lower cost

Our staff
Our staff survey results show that our Trust continues to have high levels of job satisfaction. Striving to improve this even further remains our priority of being an employer of choice.


Key working relation relationships:

• Clinical Engineering Team


• IM&T Team (Network Manager, Project Managers, Technical Architects, Server Team and Cybersecurity Team)


• System Administrators and Lead Clinical


• 3rd party suppliers

Roles and responsibilities


Main Duties:

• Support the IT and Clinical Engineering teams to ensure the delivery of third party service products.


• Proactively identify the needs of the Trust from a medical devices connectivity point of view and produce solutions to meet these requirements.


• Implement the aforementioned solutions.


• Undertaking technical configurations.


• Work in close collaboration of other colleagues including Clinical Engineering, the IT department, with 3rd party suppliers. Taking a lead role and driving others where their input is required.


• Coordinate between stakeholders in designing and implementing network connectivity solutions.


• Work with colleagues to highlight the financial resources needed for, and returns of, connectivity solutions.


• Maintain existing connectivity systems and databases.


• Identify and manage data security risks related to medical devices inline with the Cybersecurity Team.


• Document and maintain records of infrastructure & medical device configurations including handover and support information.


• Producing solution handover documentation and trains colleagues on systems and solutions that have been implemented.


• Maintaining and troubleshooting operational issues related to medical device connectivity.


• Supporting the evaluation of new technology developments, to include the recommendation of new technologies, where appropriate.


• Using the trusts IT Service Management tools for managing work.


• Work within change management process and procedures as required.


• Assist with the day-to-day management of the data network including working with support partners.


• Make configuration changes on infrastructure including network infrastructure and firewalls.


• Assist with the pro-active monitoring of the network infrastructure making sure an appropriate response is made to any issues.


• Day to day management of 3rd party representatives and consultants to support them and ensuring the quality of their work.


• Performing regular service reviews with support providers.


• Providing technical support and guidance to colleagues.


• Interpreting multiple, complicated policies, strategies and guidance documents collating the output and applying it to produce compliant solutions.


• Working at the “cutting edge”, assessing new technologies comparing them and delivering benefits to the organisation.


• Supporting the maintenance and development of information systems used across the trust.


• Able to identify, understand and address risks being proactive in managing and mitigating them.


• Able to manipulate and assemble IT Infrastructure equipment.


• Responsible for the installation, maintenance and repair of IT infrastructure equipment.


• Responsible for the procurement and purchasing of supplies relating to maintaining IT systems and building solutions.


• Regularly produces statistical analysis and detailed technical drawings using computer software for use in documentation and reporting.

Professional:

• Ensure, friendly, courteous and effective communication with colleagues and customers to maintain effective working relationships.


• Comply with relevant Sectional and Departmental policies including locally maintained quality systems and codes of conduct.


• Lead in their own development, keeping in up to date with relevant technology advancements.


• To have responsibility for the Health, Safety and Welfare of self and others and to comply at all times with the requirement of the Health and Safety Regulations.


• Able to work independently achieving expected results using policies, regulations and guidance to decide how they are best achieved.


• Capacity to understand complex facts, situations and problems requiring analysis and interpretation with the ability to investigate and resolve complex IT technical issues. Where there are a number of options available assesses and makes judgements using established techniques and available resources.


• Maintains a specialist knowledge of IT network infrastructure demonstrated by up-to-date vocational qualifications. Staying current with technology and working practices in the IT sector, specifically around infrastructure and cybersecurity.


• Able to provide and receive highly complex, contentious information. Responding to challenges, taking a balanced and pragmatic stance whilst using negotiation, persuasive and interpersonal skills in order to overcome barriers and agree workable solutions.


• Able to build rapport with colleagues and resolve conflict where products may not meet their expectations due to compliance constraints i.e. cybersecurity measures.


• Able to work with specialist suppliers to gain a low level understanding of their technical solutions and requirements for integrating them with the Trusts IT infrastructure.


• Simplifying complex requirements, or ensuring the relevant details are understandable to the audience when communicating.


• Formulating and managing plans for a range/programme of complex activities relating to medical device integrations. Coordinating other departments and agencies. Making adjustments to plans for as concurrent activities ensuring they progress in line with deadlines and priorities supporting the needs of the business.


• Reporting on a broad range of ongoing complex activities, taking feedback from stakeholders and adjusting plans, programs and strategies to align.


• Feeding into strategies around managing and maintaining medical devices and other areas of IT infrastructure.


• Puts into practice policies and guidance (both internal and external) around configuring and securing IT infrastructure and medical devices.


• Feeds into policies and procedures used across the department ensuring they are kept up to date with emerging technologies and a current working practices.

Other:

• Act as deputy for the IT Network Manager


• To work in a flexible manner as required by the organisation including early start times and late finishing as required to achieve goals with minimal disruption to clinical services.


• To undertake such duties as may be required from time to time as are consistent with the responsibilities of the grade and the needs of the service.


• Ability to lift and transfer equipment to relevant locations.


• Advanced computer operator skills, able to quickly and accurately configure and maintain systems.