applicants
IT Support Engineer
at Next DLP London in London (Published at 02-11-2023)
Next DLP ("Next") is a leading provider of insider risk and data protection solutions. The Reveal Platform by Next uncovers risk, educates employees and fulfills security, compliance, and regulatory needs. The company's leadership brings decades of cyber and technology experience from Fortra (f.k.a. HelpSystems), Digital Guardian, Forcepoint, Mimecast, IBM, Cisco, and Veracode. Next is trusted by organizations big and small, from the Fortune 100 to fast-growing healthcare and technology companies.
About this position
Reporting to the Chief Security Officer, the IT Support Engineer will be the first point of contact for all staff with regards to supporting their hardware, software and user account needs. This role will work both independently and with team members across the organisation.
Responsibilities
- Troubleshoot end-user IT hardware and software issues, both in-person and remote.
- Facilitate the entire computer lifecycle process and inventory management.
- Facilitate user account management and application access.
- Facilitate corporate antivirus and patch management systems administration.
- Participate in annual ISO compliance audits, including monthly internal audits and reviews.
- Advocate for security and confidentiality best practices while working with staff.
- Participate in onsite and remote onboarding.
- Maintain office technology and upgrade planning.
- Manage the internal IT Helpdesk by providing support to all staff.
- Contribute to the design, develop, implement and coordinate systems, policies and procedures.
- Identify problematic areas and implement strategic solutions in time.
- Document issues, solutions and changes.
Requirements
- Proven ability to effectively interact with end-users, both technical and non-technical, in identifying and resolving computer and networking issues.
- A passion for customer service and technology with exceptional end-user support.
- Ability to multi-task across clients and technologies, while maintaining an professionalism and a positive, can-do attitude.
- An understanding of wired and wireless TCP/IP networking protocols and troubleshooting procedures.
- 3-5 years experience in a technical support role in a corporate environment supporting Windows, MacOS and Linux both on-site and remotely.
- Experience with Google Workspace preferred.
- Experience with support ticketing systems (FreshService, etc.) and code version control systems (GitLab, etc.) preferred.
- Basic coding experience is desirable
What we offer
Attractive salary with possibility for stock options. We believe that people do their best work when they are valued and rewarded.
Flexible working hours.
A remote-friendly organisation, with colleagues working remotely either part or full-time.
A startup with solid financial backing and long-term horizon.
We offer regular performance and development reviews, and team-specific training to help support our employees.
Enhanced maternity and paternity leave.
Healthcare in the UK & US. Our employees' well-being and health are incredibly important to us at Next DLP.
Friendly, open and supportive culture
Next DLP is dedicated to encouraging and sustaining a culture of inclusion. We know that we are able to develop and learn better with a diverse group of people. The experiences, ideas, knowledge, self-expression and talent of our employees form our culture and are instrumental in our success.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to and will not be discriminated against based on age, race, gender, colour, religion, national origin, sexual orientation, gender identity, disability or any other protected category.
