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• 2nd Line Support Role with development opportunities


• Based in London

About Our Client

Our client in an international company, operates several private for-profit colleges and universities in the UK.

Job Description

2nd line IT support engineer will ,

• Identifies the problems' root-causes and provides support to end users and infrastructure


• Collaborate with other IT teams across the group.


• Communicate with the onsite and remote users for troubleshooting and cases resolutions.


• Coordinates the technical support specialists work on


• Participate in the IT procurement process.


• Evaluates users' needs and provides recommendation for equipment and software


• Be accountable for VC assistance to VIP's and meeting room presentations equipment.


• Communicates with external IT services providers and suppliers.

The Successful Applicant

2nd line IT support engineer should have ,

• Strong Windows PC and Mac devices support, deep experience with Windows OS and Microsoft Office products


• Window Servers administration


• LAN and WAN services administration


• local Wi-Fi service, telephony and video conference end- point solution support


• Strong written/verbal English communications skills, ability to communicate with end-users effectively

What's on Offer

Growth opportunities 5 days/week on site work in London