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IT Support Manager

Cromwell Hospital, London

Hybrid Working Options Available

Permanent Contract

Up to £53,000 + fantastic benefits

Full time

Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.

At Bupa, we’re passionate about technology. With colleagues, customers, patients and residents in mind you’ll have the opportunity to work on innovative projects and make a real impact on their lives.

Right from the start you’ll become part of our digital strategy, joining us on our journey and developing yourself along the way.

Role Overview

The IT Support Manager role combines the essential components of leading the front-of-house IT support team to deliver best of class BAU support to the business; being an effective solutions provider to enable the business in the digital space and collaborating with IT functions across the wider Bupa UK digital services divisions. The role will involve the management of both BAU and project activities and working closely with other members of the IT management team on continual service improvement plans.

What you’ll do:

• Leading the EUC IT Support teams (1st and 2nd line) and managing the day-to-day IT Support operations.


• Working in a collaborative fashion with other members of the IT management team to deliver digital services to the hospital.


• Stakeholder management with colleagues within the wider business community.


• Vendor and supplier management.


• Always maintain a strong Customer focus.


• Responsible for the security of Bupa and Patient data.


• Managing communications to the business on both non-scheduled and scheduled maintenance.


• Responsible for the security of Bupa and Patient data.


• The successful candidate will inspire and mentor junior staff to improve their understanding of and competence in technology within a clinical environment.

What you’ll bring:

• Demonstrable experience of managing an IT Support team, preferably within the healthcare industry.


• Experience of working with ITSM applications such as ‘Service Now’.


• Experience of managing multiple devices (notebook, table, PC and phone).


• Demonstrable experience with VOIP systems and other telephony applications.


• Experience with cyber security tooling (end point security for EUC environment).


• Experience working with the Microsoft ‘365’ application stack.


• Basic to intermediate understanding of data networking principles.


• Prior experience in a 2nd or 3rd line IT support role.

Why Bupa?

We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.

Our benefits are driven by what matters to our people. It’s important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically. You’ll be eligible for:

• Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell


• Bupa health insurance as a benefit in kind


• An enhanced pension plan and life insurance


• Support with travel costs via a season ticket loan or cycle2work


• Discounted access to online gym sessions through Gympass


• Various other benefits and online discounts


• Free onsite massages as a recognition for your hard work

Diversity and Inclusion

Bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to Bupa. We’ll make sure you are treated fairly. That’s why we’re happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Whether you’ve found your feet or are discovering a new path.

Welcome to a place that celebrates you.

This isn’t where you've been.

This is where you're going.

This is what we have belief in.

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