0
applicants
IT Manager
at Spektrix London in London (Published at 02-11-2023)
Description
Headlines
IT Manager
Location: London or Manchester. (Depending on the office you are attached to, the successful candidate should be prepared to travel to the other UK office on occasion, this might be monthly)
Hybrid working: Currently working to a hybrid work model asking team members to work a minimum of 10-20% of their time on-site flexibly to their needs and that of the business.
Full time or part time - flexible hours and working options welcomed - please state this in your application
Salary Range: We would like to pay £65,000- £70,000 for this role depending on experience
About us Spektrix is a growing collection of creative problem solvers focused around the arts and technology whose mission is to help arts organisations be more successful. We’re doing this through a combination of cloud-based software and consultative customer support that empowers arts organisations to grow revenue, increase efficiency, and build stronger relationships with audiences. We are always looking for new ways to approach problems, share knowledge, and better serve our customers. You’d be joining a team of over 220, based across our New York, London and Manchester offices and working with over 600 arts organisations in North America and the UK.
The Role We are looking for an experienced and technically proficient IT Manager to join our engineering department and lead our Corporate IT team (CIT). Reporting into the engineering management team this role presents an exciting opportunity to manage various modern cloud-based infrastructure, software and network technologies that support internal business operations. The team currently consists of an Infrastructure Engineer and 2 Helpdesk Engineers. It supports over 220 remote workers attached to 3 offices in London, Manchester and New York. You will be joining a growing business and helping align technology initiatives with the company's mission and vision. Depending on the office you are attached to, the successful candidate should be prepared to travel to the other UK office on occasion, this might be monthly.
You will be responsible for line managing the CIT team, regularly pairing with team members, mentoring and helping them to achieve their goals. Initially, you will focus on getting up to speed with our technology and processes, and soon after you will take on line management responsibility for the team.
At Spektrix we have embedded agile delivery practices throughout the engineering teams, extending to the CIT. Part of the role is to facilitate and help align the team with these practices and to work with other engineering teams as needed. In particular, you will support the Security Lead in key cyber security initiatives and wider Business Support Team projects. You may also be required to participate in various cross-departmental teams for initiatives such as hybrid working or office moves.
Key Responsibilities
Main accountabilities will include:
Ensuring successful delivery of CIT projects, maintenance and reactive support
Ensure effective internal systems and user documentation
Ensure resilience in our systems (e.g. backup and recovery, networks)
Ensure smooth onboarding/offboarding of employees
Corporate IT budgets - ensuring value for money and reliable forecasting for infrastructure, licensing and asset management/acquisition
Responsible for:
Line manage the Corporate IT team
Supporting teams across the business with IT projects
Oversee and continuously improve a modern cloud and network infrastructure
Technical escalation for complex issues
Support business continuity planning and tests
Taking appropriate steps to maintain and protect the confidentiality, integrity and availability of Spektrix systems and data, and supporting compliance activities such as ISO27001
Key Requirements
Candidates must:
Have prior experience managing, building and maintaining internal IT infrastructure technologies
Cloud (e.g. AWS, Azure or other cloud infrastructure technologies)
Network (e.g. firewalls, routing, VPNs)
Business productivity tooling (e.g. Google Workspace/M365)
An understanding of automation, scripting and source control
Be an experienced leader
Aligning a team with their goals, and understanding the value their team delivers.
Facilitating team members' career development by providing opportunities.
Experience in hiring and interviewing
Complex projects and stakeholder management.
Comfortable with budgets, forecasting for internal IT operations and supplier management.
Be able to communicate fluently and teach others the following working practices
Problem resolution
Effective documentation
Be comfortable with network and server infrastructure concepts
Identity and privilege management (AAA, SAML/SSO), access control methodologies
Performance, monitoring and cost control
Root cause analysis
Be keen to learn new technologies and skills
Be receptive to feedback and be able to give constructive feedback
Technologies we use
Latest Microsoft server and desktop operating systems
Active Directory, Entra ID
PKI and Certificates
Google Workspace
Azure Cloud (Virtual Machines, Virtual Networking, Infrastructure as Code)
Next Generation Firewalling and endpoint security solutions
Wifi and VPN technologies
PowerShell, Bicep
Benefits
Flexible working. If it works for you and it works for your team then it works. Different teams may have different practices that require people in the office or online at specific times.
NHS top up scheme (covering dental, optical, therapy & counselling, prescription and other health related costs)
Mental Health First Aiders across the business
Continuous development supported by Line manager, learning budget and 10% time
Enhanced Maternity, Adoption & Shared Parental Leave
35 days paid leave annually, inclusive of annual leave, bank holidays and a Birthday day off, all able to use flexibly
2 volunteering days per year
Pension scheme with matched contributions from Spektrix up to 4%
Office demo, drinks and celebrations every Friday (currently virtual)
Varied range of regular socials (virtual and in person)
Cycle to work & Season Ticket Loans
Travel stipend for commuting
Working from home We aim to be as flexible as possible when it comes to working setups and lots of our team work from home on a regular basis. This means we generally work with a “remote first” approach even when we are in the office. Whether you end up working in the office or from home more you will need a good setup for working from home .
We’ll provide reasonable support and all the hardware you need to get started, but we do require that you have the following already in place:
A quiet working space at home where you can consistently take video calls without interruptions
An internet connection that supports your participation in video calls and access to our systems and services
Travelling into your local office (commuting) is at your own expense, any travel for business (other than commuting) will be covered by Spektrix.
Equal opportunities Spektrix is an equal opportunities employer, we recruit regardless of race, religion, gender, gender identity, sexual orientation, age or disability status and look to employ from a wide range of backgrounds and experiences.
Confidence can sometimes hold us back from applying for a job. Studies show that women do not apply for roles unless they meet 100% of the requirements, whereas men apply when they meet at least 60% of the requirements. At Spektrix, we know that there's no such thing as a 'perfect' candidate. Spektrix is committed to creating an inclusive work environment, where our team members are supported in expressing themselves and delivering their best work. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day.
Diversity in the workplace is hugely important to our working environment and to enable both individuals and Spektrix to thrive. By valuing each person’s differences we enable each person to contribute their unique experiences, strengths and viewpoints. Workplace diversity is something we aim to achieve and maintain at Spektrix, and we are pursuing a workforce that reflects the diversity of the communities we serve and work in. We aim to reflect this diversity in all departments and at all levels of seniority in the business, right up to the board.
In an effort to help us reduce bias, please do not include a photo in your CV or application.
About Spektrix At Spektrix, our mission is to provide arts organisations with the best possible chance of success. We do this by combining cloud-based technology with expert support and training consultancy, helping our clients grow their audiences and increase revenue. We’re confident that Spektrix is the most forward-thinking ticketing, marketing and fundraising solution around.
We know that the best software is user-friendly and intuitive, so we’ve built every bit of Spektrix with usability in mind. Everything in the system is quick to learn and easy to use, whether you’re a Box Office Manager, Marketing Assistant or Fundraising Director. Technology is constantly evolving — to keep up with the pace we release daily upgrades so the 500+ organisations we work with (and their audiences) never have to wait for the newest and most innovative features.
Everything we do is about making our users’ lives easier, so everyone gets unlimited support and consultancy to get the most out of Spektrix. This ethos is reflected in our service charge – an all-inclusive fee that scales with the size of your business. No upfront costs, no long-term tie-ins and no additional charges.
Headlines
IT Manager
Location: London or Manchester. (Depending on the office you are attached to, the successful candidate should be prepared to travel to the other UK office on occasion, this might be monthly)
Hybrid working: Currently working to a hybrid work model asking team members to work a minimum of 10-20% of their time on-site flexibly to their needs and that of the business.
Full time or part time - flexible hours and working options welcomed - please state this in your application
Salary Range: We would like to pay £65,000- £70,000 for this role depending on experience
About us Spektrix is a growing collection of creative problem solvers focused around the arts and technology whose mission is to help arts organisations be more successful. We’re doing this through a combination of cloud-based software and consultative customer support that empowers arts organisations to grow revenue, increase efficiency, and build stronger relationships with audiences. We are always looking for new ways to approach problems, share knowledge, and better serve our customers. You’d be joining a team of over 220, based across our New York, London and Manchester offices and working with over 600 arts organisations in North America and the UK.
The Role We are looking for an experienced and technically proficient IT Manager to join our engineering department and lead our Corporate IT team (CIT). Reporting into the engineering management team this role presents an exciting opportunity to manage various modern cloud-based infrastructure, software and network technologies that support internal business operations. The team currently consists of an Infrastructure Engineer and 2 Helpdesk Engineers. It supports over 220 remote workers attached to 3 offices in London, Manchester and New York. You will be joining a growing business and helping align technology initiatives with the company's mission and vision. Depending on the office you are attached to, the successful candidate should be prepared to travel to the other UK office on occasion, this might be monthly.
You will be responsible for line managing the CIT team, regularly pairing with team members, mentoring and helping them to achieve their goals. Initially, you will focus on getting up to speed with our technology and processes, and soon after you will take on line management responsibility for the team.
At Spektrix we have embedded agile delivery practices throughout the engineering teams, extending to the CIT. Part of the role is to facilitate and help align the team with these practices and to work with other engineering teams as needed. In particular, you will support the Security Lead in key cyber security initiatives and wider Business Support Team projects. You may also be required to participate in various cross-departmental teams for initiatives such as hybrid working or office moves.
Key Responsibilities
Main accountabilities will include:
Ensuring successful delivery of CIT projects, maintenance and reactive support
Ensure effective internal systems and user documentation
Ensure resilience in our systems (e.g. backup and recovery, networks)
Ensure smooth onboarding/offboarding of employees
Corporate IT budgets - ensuring value for money and reliable forecasting for infrastructure, licensing and asset management/acquisition
Responsible for:
Line manage the Corporate IT team
Supporting teams across the business with IT projects
Oversee and continuously improve a modern cloud and network infrastructure
Technical escalation for complex issues
Support business continuity planning and tests
Taking appropriate steps to maintain and protect the confidentiality, integrity and availability of Spektrix systems and data, and supporting compliance activities such as ISO27001
Key Requirements
Candidates must:
Have prior experience managing, building and maintaining internal IT infrastructure technologies
Cloud (e.g. AWS, Azure or other cloud infrastructure technologies)
Network (e.g. firewalls, routing, VPNs)
Business productivity tooling (e.g. Google Workspace/M365)
An understanding of automation, scripting and source control
Be an experienced leader
Aligning a team with their goals, and understanding the value their team delivers.
Facilitating team members' career development by providing opportunities.
Experience in hiring and interviewing
Complex projects and stakeholder management.
Comfortable with budgets, forecasting for internal IT operations and supplier management.
Be able to communicate fluently and teach others the following working practices
Problem resolution
Effective documentation
Be comfortable with network and server infrastructure concepts
Identity and privilege management (AAA, SAML/SSO), access control methodologies
Performance, monitoring and cost control
Root cause analysis
Be keen to learn new technologies and skills
Be receptive to feedback and be able to give constructive feedback
Technologies we use
Latest Microsoft server and desktop operating systems
Active Directory, Entra ID
PKI and Certificates
Google Workspace
Azure Cloud (Virtual Machines, Virtual Networking, Infrastructure as Code)
Next Generation Firewalling and endpoint security solutions
Wifi and VPN technologies
PowerShell, Bicep
Benefits
Flexible working. If it works for you and it works for your team then it works. Different teams may have different practices that require people in the office or online at specific times.
NHS top up scheme (covering dental, optical, therapy & counselling, prescription and other health related costs)
Mental Health First Aiders across the business
Continuous development supported by Line manager, learning budget and 10% time
Enhanced Maternity, Adoption & Shared Parental Leave
35 days paid leave annually, inclusive of annual leave, bank holidays and a Birthday day off, all able to use flexibly
2 volunteering days per year
Pension scheme with matched contributions from Spektrix up to 4%
Office demo, drinks and celebrations every Friday (currently virtual)
Varied range of regular socials (virtual and in person)
Cycle to work & Season Ticket Loans
Travel stipend for commuting
Working from home We aim to be as flexible as possible when it comes to working setups and lots of our team work from home on a regular basis. This means we generally work with a “remote first” approach even when we are in the office. Whether you end up working in the office or from home more you will need a good setup for working from home .
We’ll provide reasonable support and all the hardware you need to get started, but we do require that you have the following already in place:
A quiet working space at home where you can consistently take video calls without interruptions
An internet connection that supports your participation in video calls and access to our systems and services
Travelling into your local office (commuting) is at your own expense, any travel for business (other than commuting) will be covered by Spektrix.
Equal opportunities Spektrix is an equal opportunities employer, we recruit regardless of race, religion, gender, gender identity, sexual orientation, age or disability status and look to employ from a wide range of backgrounds and experiences.
Confidence can sometimes hold us back from applying for a job. Studies show that women do not apply for roles unless they meet 100% of the requirements, whereas men apply when they meet at least 60% of the requirements. At Spektrix, we know that there's no such thing as a 'perfect' candidate. Spektrix is committed to creating an inclusive work environment, where our team members are supported in expressing themselves and delivering their best work. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day.
Diversity in the workplace is hugely important to our working environment and to enable both individuals and Spektrix to thrive. By valuing each person’s differences we enable each person to contribute their unique experiences, strengths and viewpoints. Workplace diversity is something we aim to achieve and maintain at Spektrix, and we are pursuing a workforce that reflects the diversity of the communities we serve and work in. We aim to reflect this diversity in all departments and at all levels of seniority in the business, right up to the board.
In an effort to help us reduce bias, please do not include a photo in your CV or application.
About Spektrix At Spektrix, our mission is to provide arts organisations with the best possible chance of success. We do this by combining cloud-based technology with expert support and training consultancy, helping our clients grow their audiences and increase revenue. We’re confident that Spektrix is the most forward-thinking ticketing, marketing and fundraising solution around.
We know that the best software is user-friendly and intuitive, so we’ve built every bit of Spektrix with usability in mind. Everything in the system is quick to learn and easy to use, whether you’re a Box Office Manager, Marketing Assistant or Fundraising Director. Technology is constantly evolving — to keep up with the pace we release daily upgrades so the 500+ organisations we work with (and their audiences) never have to wait for the newest and most innovative features.
Everything we do is about making our users’ lives easier, so everyone gets unlimited support and consultancy to get the most out of Spektrix. This ethos is reflected in our service charge – an all-inclusive fee that scales with the size of your business. No upfront costs, no long-term tie-ins and no additional charges.
