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Data Administrator

(‘Return to Sender’ Team)

Salford Quays (Bupa Place, M50 3SP)

Hybrid Working

Permanent

£22,000 per annum + fantastic benefits

Full time

Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.

Working in our UK support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.

Role Overview

In this role, you will be working closely with our 3rd Party provider to ensure that all customer contact details and attempts to contact are processed accurately and all systems updated accordingly. You will contact our customers through both email and telephone to ensure we have their most up to date personal details so our teams can communicate with them effectively and they continue to receive the best customer service.

What you’ll do

• To maintain member records by whichever method of the customers preference. Update relevant systems, ensuring all areas of the business are able to view current information.




• Complete and assist colleagues in the resolution of all member queries.




• Liaison with internal departments of BUPA and outsourced partners.




• Investigate and resolve any membership queries that have been raised by Internal or external customers




• Use verbal and written methods to communicate with members, clients, internal departments and outsourced colleagues on account administration queries.




• Ad-hoc projects and other responsibilities to enhance service to all customers both external and internal.




• Be an active participant of the team by sharing skills and knowledge with other team members and to develop team and individual performance by acting as mentor in area of expertise.




• Ensure that any complaints received from internal/external customers regarding membership are logged onto BUPA complaints management system, investigated and resolved

What you’ll bring

• The ability to investigate, resolve and communicate internally & externally general queries




• Excellent PC and Keyboard skills




• Detailed knowledge of Microsoft applications (Word & Excel)




• A very high standard of communication skills, both written and verbal




• Ability to remain confident, positive and calm in a pressurised environment




• Able to prioritise and organise own work and to work on own initiative

Why Bupa?

We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.

Our benefits are driven by what matters to our people. It’s important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically. You will be eligible for:

• 25 days holiday, increasing through length of service, with option to buy or sell

• Bupa health insurance as a benefit in kind

• An enhanced pension plan and life insurance

• Annual performance-based bonus

• Onsite gyms or local discounts where no onsite gym available

• Various other benefits and online discounts

Diversity and Inclusion

Bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to Bupa. We’ll make sure you are treated fairly. That’s why we’re happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Whether you’ve found your feet or are discovering a new path.

Welcome to a place that celebrates you.

This isn’t where you've been.

This is where you're going.

This is what we have belief in.

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