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applicants
Team Administrator
at Greater Manchester Mental Health NHS Foundation Trust Manchester in Manchester (Published at 30-10-2023)
We are seeking an Administrator to join our busy Manchester Talking Therapies team.
The post holder will be required to provide an administrative function to the clinical team, in addition to answering and dealing with calls responding and resolving client queries and voicemail messages. To be successful in this role you must be well organised, have a great attention to detail and the ability to prioritise tasks and work on your own initiative.
The post holder will be required to work Monday to Friday between the service hours of 8.00 a.m. and 8.00 pm, cover until 8pm will be on a rota basis to support the delivery of therapy, during the evening at Chorlton House.
Greet Service Users at reception attending evening clinic.
Processing of all referrals into the service, ensuring that IAPT data system is updated.
An excellent telephone manner is required to answer and make telephone calls to service users, 3rdparties and other Trust services.
Appointment booking for service users as required to meet identified IAPT performance targets.
Making appointments according to clinical requirement set out by the clinicians and agreed with service users.
Identification of any issues that may pose a risk to Service Users, carers or delivery of service.
Greater Manchester Mental Health (GMMH) Foundation Trust employees over 6400 members of staff who deliver services from over 160 locations.
We provide inpatient and community-based health care for people living in Bolton, the City of Manchester, Salford, Trafford and the Borough of Wigan and a wide range of specialist mental health and substance misuse services across Greater Manchester the North West of England and beyond.
Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improves care for our service users.
See attached detailed job description and person specification:
Staff benefits
The post holder will be required to provide an administrative function to the clinical team, in addition to answering and dealing with calls responding and resolving client queries and voicemail messages. To be successful in this role you must be well organised, have a great attention to detail and the ability to prioritise tasks and work on your own initiative.
The post holder will be required to work Monday to Friday between the service hours of 8.00 a.m. and 8.00 pm, cover until 8pm will be on a rota basis to support the delivery of therapy, during the evening at Chorlton House.
Greet Service Users at reception attending evening clinic.
Processing of all referrals into the service, ensuring that IAPT data system is updated.
An excellent telephone manner is required to answer and make telephone calls to service users, 3rdparties and other Trust services.
Appointment booking for service users as required to meet identified IAPT performance targets.
Making appointments according to clinical requirement set out by the clinicians and agreed with service users.
Identification of any issues that may pose a risk to Service Users, carers or delivery of service.
Greater Manchester Mental Health (GMMH) Foundation Trust employees over 6400 members of staff who deliver services from over 160 locations.
We provide inpatient and community-based health care for people living in Bolton, the City of Manchester, Salford, Trafford and the Borough of Wigan and a wide range of specialist mental health and substance misuse services across Greater Manchester the North West of England and beyond.
Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improves care for our service users.
See attached detailed job description and person specification:
Staff benefits
- Pay Enhancements – 30% additional for Evenings (8pm onwards) and Saturdays and 60% additional for Sundays and Bank holidays.
- 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
- Excellent pension
- Cycle to work scheme
- Salary sacrifice car scheme
- Wellbeing programme
- Blue Light Card Discounts
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