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Administering service/maintenance from London office with hybrid #WFH for this respected global engineering firm with expertise in sustainable energy decarbonization and building performance. They are an employer of choice, and this is a great opportunity to join people on their mission to create a better tomorrow.

You will like

The Customer Service Coordinator job itself where you will arrange the Service Engineers' time and co-ordinate maintenance visits and call-outs, whilst dealing with associated administration and maintaining good client relations and level of service. More specifically:

• Checking of engineer’s timesheets on Focal Point for accuracy.


• Acceptance of contract information from Sales and Operations and inputting as required.


• To handle all breakdown calls and assist the Regional Manager/ Operations Manager with scheduling.


• Arrange Service Engineer's diaries.


• Processing of reports after they have been read for technical accuracy and sending any quotations with the report.


• Invoicing of routine maintenance/works in a timely fashion.


• Ensure the renewal database is kept up to date.


• Order equipment & Office consumables as required.


• Provide SalesSecretarial support where required to Management


• Organise hotel and meeting room bookings.


• Use client service management systems.


• Checking of expense claims for accuracy.


• Debt Chasing & Assist with cash collection from aged debts

You will have

To be successful as Customer Service Coordinator, you will be an experienced customer service professional ideally from a helpdesk background with a flexible approach to work. Plus a healthy mix of the following:

• Excellent communication skills.


• Ability to work under pressure.


• Good in a busy service environment.


• “Front line” telephone experience with customers.


• Handling customer expectations.


• Good IT skills: Use of Excel & Outlook, ideally Focalpoint & Dimensions or equivalent

You will get

As Customer Service Coordinator, you will enjoy a competitive salary of £30K-£33K + Package

• 25+ days leave (rising)


• 7.5% pension scheme (rising)


• Company bonus & incentives


• Competitive sick pay


• Private healthcare


• EV Salary sacrifice


• Cycle to work scheme to £2K


• Retail discounts

You can apply

To Customer Service Coordinator by pushing the button on this job posting (recommended), or by sending CV in confidence to anthony@macstaff.co.uk.