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Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with over 60,000 colleagues and over 3,400 stores across several retail fascias in over 30 markets around the world.

JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019 and continues to grow in the UK and internationally.

We want to be the leading global omnichannel retailer in the sports and outdoor industry. To be a part of this successful company and help us to achieve this you will have the desire to ingrain our strategic goals of being a people-led, innovative and customer-focused organisation which provides operational excellence whilst identifying new areas of growth as part of our day to day objectives.

The Linux System Administrator works within the Linux admin team to perform routine maintenance and develop administrative scripts, and works alongside other support teams to provide 3rd line technical support.

Reporting to the Linux Team Manager, the Linux System Administrator will be responsible for providing 3rd line IT Support to the JD business users – providing technical support, including detection, recording, analysis and the resolution of incidents received via phone, email, intranet and walk-up, both from 2nd and 1st line support teams and directly from the wider business.

They will also perform server installation, server and administrative script development, testing, and patching under the direction of the Senior Linux System Administrator and/or the Linux Team Manager.

Responsibilities

• Provide 3rd line technical support for the IT functions of the business.


• Respond to support enquiries from the business and help to resolve hardware and /or software problems.


• Log all support calls within the ITSM call logging tool.


• Maintain a high degree of customer service for all queries and adhere to all service management principles.


• Liaise and work with other JD Technical teams as required.


• Liaise with third party technical support teams when necessary.


• Document working procedures and store within the knowledge management database.


• Establish and maintain effective relationships with the business users and group IT teams.


• Own customer issues and drive through to resolution.


• Assist ITIL managers in the development and maintenance of IT Support processes.


• Proactively identify areas for improvement and drive through to implementation.


• Assist with internal development work – continual service improvement, project work, and support tools.


• Assist with internal security processes.


• Assist with internal patch management processes.


• Provide input into root cause analysis documents (RCA).

Experience and Knowledge

• 2+ years working in a service support environment with exposure to ITIL processes.


• Server administration experience with Red Hat, CentOS, or Oracle Linux, releases 5 through 7.


• Experience with Bash scripting and associated tools such as sed, awk, sort, uniq.


• Experience of working in an ITIL environment, understanding how the end to end processes work across the organisation.


• Excellent written and verbal communication skills.


• Ability to effectively identify issues, log and communicate to other personnel.


• Ability to work well under pressure, ensuring a structured approach is maintained at all times.

Skills - Essential

• Incident diagnosis and Problem solving skills within an IT environment.


• Excellent interpersonal, communication and negotiation skills, both verbal and written.


• Ability to plan, coordinate and prioritise different activities.


• Ability to liaise with, and relate to, a broad spectrum of individuals.


• Strong customer service ethos with a can-do mentality.


• Good working knowledge of Microsoft Windows (v7 & v8) & Office packages (2007, 2010, 2013 & 365).


• Good network knowledge (WAN / LAN).


• Good understanding of PC hardware set-up, configuration and maintenance.


• Comfortable in playing a key role within a team environment.


• A flexible approach to the provision of support services to a dynamic, growing business.


• A strong desire to learn new skills.

Due to the high volumes of applications our opportunities attract, it takes time to review them all. If you don't hear back within two weeks of you applying, please consider your application to have been unsuccessful on this occasion